Senior Implementation Analyst

Managing pricing and rebates shouldn’t be a hassle. Enable’s intelligent platform is built for the speed of today’s market, eliminating disconnects between pricing strategy and rebate execution. We help companies to increase profitability and simplify the complex with accurate, AI-powered insights, real-time performance monitoring, agreement optimization, and simplified rebate management.

As a Senior Implementation Analyst, you will be a go-to member of our Customer Success (CS) department. You will take a leading role in an implementation team, working alongside a team of skilled Implementation Analysts and Project Managers to deliver value to our customers through Enable’s software. A key element of your role will be identifying the requirements of customers and owning the configuration and delivery of complex solutions that fulfill these requirements. This will include delivering training to customers, validating data and providing ongoing support for the software once it has been adopted by customers. You will lead the delivery of projects for mid-market and enterprise customers and be a key member of the project team working with strategic customers. Your project management and delegation skills will allow you to expertly manage projects, ensuring that key deadlines are met. As a senior member of the team, you will be expected to contribute to wider initiatives within the business and define implementation standards, while helping your colleagues grow within their roles.

Duties and Responsibilities

• Lead the implementation, onboarding, and adoption of mid-market and enterprise customers, including discovery, design, configuration, testing, validation, and go-live phases.
• Drive cross-departmental initiatives and strategic conversations with CSMs to achieve CS OKRs.
• Implement internal processes and run workshops to upskill the team.
• Serve as a go-to expert for challenging questions across various subject areas.
• Keep up to date with new product releases and ensure these are relayed to the rest of the CS team.
• Support CS Ops and Enablement to improve documentation, training material, and content as a subject matter expert.
• Provide consultation and best practice guidance to customers.
• Conduct interviews alongside your Manager of Implementation and Director as part of the hiring process.
• Develop strategic alignment with customers and establish clear adoption milestones and KPIs.
• Craft project plans that lead to the realization of goals.
• Build strong, positive working relationships with both internal and external stakeholders.
• Demonstrate project management expertise, including addressing potential blockers early, maintaining accountability for project outcomes, and delegating tasks efficiently.
• Ensure internal tools and project plans such as GuideCx are completed to a high standard by the project team.

Knowledge, Skills, and Abilities

• Experience leading and executing strategic implementations for mid-market and enterprise customers.
• Strong leadership skills to drive initiatives within CS and across the wider business.
• Ability to enhance the skills of the team through the implementation of new internal processes and mentoring.
• Expertise in offering consultation and best practice guidance to customers.
• Exceptional problem-solving skills and the ability to escalate issues with appropriate stakeholders where necessary.
• Proven ability to build strong relationships with customers and strategically identify opportunities to expand the commercial relationship.
• Advanced project management skills, including early issue identification, accountability, and efficient delegation.
• Experience handling large data sets and extracting relevant insights.
• Confidence in using Python, SQL, or similar tools to draw insights or manipulate data is desirable but not necessary.
• Strong understanding of complex trading arrangements, including considerations businesses make around rebates and pricing.
• Track record of delivering projects for a complex product or area of work within SaaS or a similar industry.

Required Education and Experience

• 2-4 years of related experience.
• Proven background in leading implementations for mid-market customers and working with enterprise customers.

Preferred Education and Experience

• Experience handling large data sets and familiarity with tools like Python or SQL.
• Background in SaaS or similar industries with complex products.

Supervisory Responsibilities

• Mentoring and supporting team members within the CS department.
• Participating in the hiring process by conducting interviews.

Travel

Travel may be required to meet customers or attend business events.

Total Rewards: At Enable, we’re committed to your professional development and growth. Starting pay is determined by factors like location, skills, experience, market conditions, and internal parity. Salary/TCC is just one component of Enable’s total rewards package. Enable is committed to investing in the holistic health and wellbeing of all Enablees and their families. Our benefits and perks include, but are not limited to:

• Paid Time Off: Ample days off + 8 bank holidays.
• Wellness Benefit: Quarterly incentive dedicated to improving your health and well-being.
• Private Health Insurance: Health and life coverage for you and your family.
• Electric Vehicle Scheme: Drive green with our EV program.
• Lucrative Bonus Plan: Enjoy a rewarding bonus structure subject to company or individual performance.
• Equity Program: Benefit from our equity program with additional options tied to tenure and performance.
• Career Growth: Explore new opportunities with our internal mobility program.
• Additional Perks: Free Food: Complimentary meals, snacks, and drinks on-site in our global offices.
• Training: Access a range of workshops and courses designed to boost your professional growth and take your career to new heights.
• Pets: Bring your pets to our welcoming, pet-friendly offices.

According to LinkedIn's Gender Insights Report, women apply for 20% fewer jobs than men, despite similar job search behaviours. At Enable, we’re committed to closing this gap by encouraging women and underrepresented groups to apply, even if they don’t meet all qualifications. Enable is an equal opportunity employer, fostering an inclusive, accessible workplace that values diversity. We provide fair, discrimination-free employment, ensuring a harassment-free environment with equitable treatment. We welcome applications from all backgrounds. If you need reasonable adjustments during recruitment or in the role, please let us know.