At a Glance
- Tasks: Manage and develop customer relationships across various sectors, ensuring a seamless experience.
- Company: Enable, a dynamic company in HV power, renewable energy, rail, and infrastructure.
- Benefits: Opportunity for career growth, collaborative culture, and high visibility within the business.
- Other info: Join a values-driven team focused on long-term success and client satisfaction.
- Why this job: Shape relationship management and make a real impact on customer partnerships.
- Qualifications: Experience in relationship management and strong communication skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
- About Enable
- Enable is a turnkey design, construct, and commission business operating across the
HV power, renewable energy, rail, and infrastructure sectors. We work closely with our customers to deliver complex, safety-critical projects, often acting as a long-term delivery partner rather than a one-off supplier.
As the business grows, strengthening how we manage, nurture, and expand relationships with both existing and new customers is a strategic priority.
The Relationship Manager role is central to this ambition.
Role Purpose
The Relationship Manager is responsible for managing and developing customer relationships from early concept and opportunity identification, through bid and contract award, and into project delivery.
Working across a mix of clients covering 3 business units (Resourcing, Hire and Logistic), the role ensures continuity, trust, and clarity for customers throughout the full lifecycle of Enable’s turnkey design, construct, and commission services.
The Relationship Manager acts as the consistent customer-facing point of contact, bridging commercial, technical, and delivery teams to ensure a joined-up customer experience and to support repeat and long-term work.
Skills & Experience
Essential
- Proven experience in relationship management, account management, or client services.
- Strong interpersonal and communication skills, with the ability to build credibility at all levels.
- Commercially aware, with a natural ability to identify growth opportunities.
- Highly organised, able to manage multiple relationships and priorities effectively.
- Proactive, solutions-focused mindset with strong problem-solving skills.
Desirable
- Experience in HV power, renewable energy, rail, or infrastructure sectors.
- Background in a service led industry
- Familiarity with CRM systems and structured account management approaches.
- Experience supporting business growth through customer retention, repeat work, and long-term frameworks.
- Personal Attributes
- Customer-first mindset with a genuine interest in helping clients succeed.
- Confident, professional, and trustworthy.
- Comfortable working autonomously while collaborating closely with a growing team.
- Adaptable and resilient in a fast-moving business environment.
Why Join Enable?
- Opportunity to shape and define relationship management within a growing business.
- High-impact role with visibility across customers and leadership.
- Collaborative, values-driven culture focused on long-term success.
- Scope to grow with the business and influence how Enable works with its customers.
This role is ideal for someone who enjoys building meaningful relationships and wants to play a key role in strengthening Enable’s customer partnerships.
Client relationship manager in London employer: enable-infrastructure
Enable Infrastructure is an exceptional employer, offering a dynamic work environment where collaboration and innovation thrive. With a strong focus on employee development, you will have access to ongoing training and growth opportunities while working on impactful projects in the beautiful Kent and East Sussex region. Our supportive culture encourages work-life balance and values the contributions of every team member, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client relationship manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at enable-infrastructure. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like enable-infrastructure before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client relationship manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to enable-infrastructure:Your cover letter is your chance to shine! Tell us why you want to work at enable-infrastructure specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at enable-infrastructure!
How to prepare for a job interview at enable-infrastructure
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
