At a Glance
- Tasks: Lead a dynamic team to provide high-quality support for adults with learning disabilities.
- Company: Join Esmond Street, a pioneering service in Glasgow dedicated to person-centred care.
- Benefits: Enjoy 33 days leave, enhanced pension, free life cover, and professional development support.
- Other info: Full-time role with excellent career growth opportunities in a supportive environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in health or social care and a commitment to empowering individuals.
The predicted salary is between 31500 - 38500 £ per year.
The successful candidate will lead a distinctive 24/7 supported living service and help shape its next stage of development. We are seeking an experienced, values-led manager who can inspire a multidisciplinary team, strengthen partnerships and ensure that 22 adults with learning disabilities receive consistently high-quality, person-centred support.
About us
Established in 2015, Esmond Street provides high-quality, 24/7 supported living for 22 older adults with learning disabilities and people with additional complex needs. One of the few services of its kind in Glasgow, it was developed to meet growing demand for specialised, person-centred support that can adapt as people’s needs change.
Esmond Street is part of Enable Glasgow, a membership organisation that provides services for people with learning disabilities across the city. Our work includes supported living, social opportunities, social enterprise activity, advocacy and campaigning. Founded in 1957, Enable Glasgow now supports around 200 people directly and has almost 400 members.
About the Role
Reporting to the Head of Supported Living, the Service Manager will lead Esmond Street through its next stage of development. You will lead and develop the staff team, build strong relationships with family members, external professionals, commissioning authorities and regulatory agencies, and ensure that Enable Glasgow’s values are evident in day-to-day practice and future service development.
We are looking for a manager who shares Enable Glasgow’s commitment to the right of people with learning disabilities to live fulfilling and meaningful lives. You will bring empathy, sound judgement and a genuine commitment to helping each person live the life they choose.
Key Responsibilities:
- Leadership & Management: this role involves managing and supporting a dynamic staff team, including support workers, housekeepers, catering staff and our senior support workers. It also involves conducting regular support and supervision, appraisals, and supporting continuous professional development.
- Service Delivery & Quality Assurance: to coordinate the operational management of the service, ensuring compliance with Care Inspectorate standards, legislative frameworks, and internal policies.
- Safeguarding & Risk Management: to lead on protection inquiries and implement robust risk assessments to safeguard vulnerable individuals.
- Resource Management: to effectively manage allocated budgets, play a role in commissioning appropriate care packages, and allocate resources efficiently to meet local population needs.
- Partnership Working: to collaborate closely with health and social care partners, other third-sector organisations, and family networks, promoting integrated, holistic support.
What We Are Looking For:
You will need to demonstrate the following experience, qualifications and professional requirements. Where a management qualification is not already held, we will support the successful candidate to work towards one.
- Experience: Significant experience in a health or social care setting, including a proven track record in a leadership or supervisory capacity.
- Qualifications: SVQ Level 4 in Health and Social Care (or equivalent professional qualification) alongside a recognised management qualification, or a willingness to work towards one.
- Professional Registration: Active registration (or immediate eligibility to register) with the Scottish Social Services Council.
- Key Skills: Excellent written and oral communication, sound budget handling abilities, and the resilience to manage challenging situations under pressure.
- Background Check: To join the PVG Scheme or to have your membership updated.
Benefits
Employee benefits include:
- 33 days leave (including public holidays) rising to 38 days after five years’ service.
- An enhanced pension scheme.
- Free life cover.
- Free access to counselling and wellbeing services.
- Support for training and professional development.
Enable Glasgow strives to apply equal opportunities and diversities principles to all aspects of its work.
All successful candidates are required to join the PVG Scheme (or to have their membership updated).
Please note, this post is full time (35 hours per week).
To apply, please request an application pack from Jane Feeney on the email detailed.
Service Manager employer: Enable Glasgow Branch
ENABLE Glasgow is an exceptional employer dedicated to making a meaningful impact in the lives of adults with learning disabilities. Our supportive work culture fosters professional growth through comprehensive training and a committed management team, ensuring that our staff feel valued and empowered. Located in the vibrant Yorkhill area, we offer unique opportunities to contribute to a pioneering service while enjoying excellent terms and conditions, including free on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Enable Glasgow Branch.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Enable Glasgow Branch!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Enable Glasgow Branch, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Enable Glasgow Branch or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Enable Glasgow Branch:Before hitting send, make sure to tailor your application specifically to Enable Glasgow Branch! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Enable Glasgow Branch
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
