Care Manager in Welwyn Garden City

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Location: Head Office based in Welwyn Garden City (hybrid after probation)

Working Hours: Full-time with hybrid working (2 days in the office) after a probationary period. Our office is in Welwyn Garden City.

Out-of-hours service on a roster basis.

At ENA Care Group, our values are at the heart of everything we do. Founded on a deeply personal experience, we are committed to providing high-quality, compassionate care that enables individuals to remain in their own homes with dignity and independence.

Our Core Values

• Compassion & Family-Centred Care – We treat every client like family, ensuring they receive the same level of care and attention we would want for our own loved ones.
• Dignity & Respect – We believe everyone deserves to be treated with kindness, respect, and dignity, regardless of their level of need.
• Commitment to Quality – We provide highly trained carers who deliver exceptional, person-centred support tailored to each individual’s needs.
• Empowerment & Independence – Our goal is to help individuals maintain control over their lives, offering care that supports their independence rather than limiting it.
• Reliability & Trust – We understand the importance of consistency and trust in care, ensuring that clients and their families feel supported at all times.
• Innovation & Problem-Solving – We continuously seek better ways to provide care, adapting to challenges and finding solutions to meet the needs of those we support.

The Role

You will lead and support a dedicated team of carers, ensuring they feel trained, motivated, and inspired to deliver outstanding live-in care every day. As a strong advocate for high-quality, person-centred care and the ENA values, you will play a key role in supporting the growth of the business by starting new care packages, establishing effective routines, and laying the foundations for robust, individualised care plans.

This is a challenging, rewarding, and genuinely exciting role for an experienced Care Manager who wants to make a real and lasting difference to the lives of clients, while shaping high-quality services and influencing positive outcomes.

As part of a close-knit care team, you will be a collaborative team player and participate in an on-call rota, helping to ensure continuity, consistency, and responsive support for the clients we serve.

Skills, Experience & Attributes

You will bring a minimum of two years’ experience as a Care Manager, enabling you to confidently hit the ground running and take ownership of your role from day one and after your induction.

You will enjoy problem-solving, demonstrate adaptability in a fast-paced environment, and show tenacity and passion for delivering high-quality care. A strong understanding of CQC compliance is essential.

You will be an excellent communicator with strong people-management skills, able to build positive relationships with carers, clients, families, and external professionals.

A full driving licence and access to your own vehicle are essential.

Key Responsibilities

• Manage an assigned caseload while supporting and covering colleagues’ caseloads to ensure all clients receive an outstanding service
• Maintain detailed, accurate, and timely records alongside effective case management and auditing activities
• Oversee and support the delivery of high-quality care services for designated clients, care staff, and teams within ENA
• Act as an ambassador for ENA, championing person-centred care through the development and regular review of exceptional care plans that reflect clients’ wishes, independence, and choices
• Share your knowledge and encourage professional reflection within the team to drive continuous improvement
• Provide leadership, supervision, and performance management to ensure care staff contribute effectively to the smooth running of the business
• Build strong relationships with external professionals and multidisciplinary teams, communicating confidently with a wide range of internal and external stakeholders
• Contribute positively to the social and team culture we have worked hard to establish, including participation in events and fundraising activities
• Recognise and uphold your duty of care to clients, care staff, and colleagues by adhering to and promoting safeguarding policies and procedures

Unfortunately, at this time, we are unable to recruit any applicants requiring sponsorship.

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