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- Tasks: Lead ticketing and guest management for major sports events, ensuring smooth operations.
- Company: Dynamic agency creating unforgettable experiences in sports and hospitality.
- Benefits: Competitive salary, hybrid working, generous leave, and professional development opportunities.
- Why this job: Be part of exciting live events and make a real impact on guest experiences.
- Qualifications: Experience with ticketing systems and a passion for events or hospitality.
- Other info: Join a close-knit team in a fast-paced environment with clear career progression.
The predicted salary is between 25000 - 33000 £ per year.
From live fan activations to immersive digital platforms, we create standout experiences that connect people and create lasting memories. We help brands and rights holders transform hospitality and fan engagement with bold ideas, seamless delivery, and the right technology.
This role exists to lead the operational delivery of ticketing, systems and guest management across major sports sponsorships and live sporting events. You will take ownership of end-to-end ticketing and hospitality operations, ensuring all guest data, allocations, communications and platforms are accurate, up-to-date and running smoothly. Working in a small agency environment, this is a hands-on role suited to someone who enjoys building reliable systems and processes that underpin excellent guest experiences. You will act as the central point of control for ticketing systems and guest management, anticipating issues such as fixture or guest changes and ensuring both clients and internal teams are always working from trusted, accurate information.
KEY RESPONSIBILITIES
- Manage end-to-end football hospitality and ticketing operations across multiple clients
- Own all ticketing platforms, guest portals and internal/external trackers
- Ensure all systems, portals and guest data are accurate and consistently maintained
- Manage ticket allocations, re-draws, confirmations and guest communications
- Create and maintain guest itineraries and briefing documents using Adobe InDesign
- Manage the ticketing, travel and itineraries for group bookings
- Manage multiple ticketing and guest communication inboxes daily (email and Slack)
- Act as a confident client-facing contact, responding to requests with a practical, can-do approach and clear problem-solving mindset.
Guest Communications & Support
- Provide clear, guest-facing information including:
- Ticket access
- Stadium travel and arrival details
- Timings, entry points and hospitality information
- Act as the primary operational point of contact for ticketing-related queries
- Provide responsive guest support before and during events, including on-call replies around matchdays where required
Operational Delivery
- Brief internal teams using accurate, up-to-date system data
- Manage timelines and workflows across event and hospitality programmes
- Work closely with venues, suppliers and internal delivery teams
- Monitor fixture changes and operational updates and apply them across all systems
- Proactively identify risks, gaps or system issues and implement solutions
- Continuously improve processes, templates and workflows to increase efficiency and accuracy
Qualifications
Essential
- No specific formal qualification required
- Experience working with ticketing systems or guest management platforms
- Experience in events, hospitality, sport or experiential delivery
Helpful but not essential
- Degree in: Events Management, Hospitality, Sports Business, Marketing / Comms
- Any training in: Data handling / GDPR, Project management (even informal, on-the-job)
ABOUT YOU
You enjoy working behind the scenes to make live events run smoothly. You are systems-minded, calm under pressure and take pride in delivering accurate, well-organised guest experiences. You are comfortable handling day-to-day guest queries such as ticket access, arrival times and travel details, and understand the importance of fast, clear communication in a live sports environment. You enjoy being part of a small, close-knit team and like working on major sporting events where organisation, accuracy and responsiveness really matter.
WHAT WE OFFER
- Annual salary of £25k - £33k depending on experience
- 20 days annual leave plus bank holidays, your birthday off, one duvet day and one volunteering day
- Hybrid / remote working
- Training, development and a clear progression pathway
- Opportunity to work with major sports rights-holders and global brands
- A fast-growing agency environment where your impact is felt from day one
- Group Personal Pension Plan (auto-enrolment after 3 months)
Additional Information
- Standard working week: 37 hours (Mon–Thurs 9:00–5:30, Fri 9:00–5:00)
- Some evening and weekend work required around matchdays
- Time off in lieu (TOIL) available for authorised additional hours
- Role subject to a 3-month probationary period
Ticketing, Systems & Guest Operations Executive in Warrington employer: En2End Sports Activation Agency
Contact Detail:
En2End Sports Activation Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing, Systems & Guest Operations Executive in Warrington
✨Tip Number 1
Get to know the company inside out! Research their recent events, partnerships, and any cool projects they've been involved in. This will not only help you tailor your approach but also show them you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, attend industry events, or join relevant groups. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to ticketing and guest operations. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join their team!
We think you need these skills to ace Ticketing, Systems & Guest Operations Executive in Warrington
Some tips for your application 🫡
Show Your Passion for Events: When you're writing your application, let us see your enthusiasm for live events and guest experiences. Share any relevant experiences you've had in ticketing or hospitality that highlight your love for creating memorable moments.
Be Clear and Concise: We appreciate straightforward communication, so make sure your application is easy to read. Use bullet points where necessary and keep your sentences short and to the point. This will help us quickly see how you fit the role.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. Show us how your background aligns with our needs in ticketing and guest operations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at En2End Sports Activation Agency
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems and guest management platforms. Be ready to discuss any relevant experience you've had, and think about how you can apply that knowledge to the role. Showing that you understand the technical side will impress your interviewers.
✨Demonstrate Your Problem-Solving Skills
Since this role involves anticipating issues and providing solutions, prepare examples of how you've successfully handled challenges in past roles. Think about specific situations where you identified a problem and implemented a solution, especially in a fast-paced environment.
✨Communicate Clearly and Confidently
As a client-facing contact, clear communication is key. Practice articulating your thoughts and responses to common interview questions. You might even want to role-play with a friend to ensure you come across as calm and confident, especially when discussing guest communications.
✨Show Your Passion for Live Events
Let your enthusiasm for live sports and events shine through during the interview. Share any personal experiences or insights that demonstrate your passion for creating memorable guest experiences. This will help you connect with the interviewers and show that you're genuinely interested in the role.
