Ticketing, Systems & Guest Operations Executive in Manchester

WHO WE ARE
From live fan activations to immersive digital platforms, we create standout experiences that connect people and create lasting memories. We help brands and rights holders transform hospitality and fan engagement with bold ideas, seamless delivery, and the right technology.

ROLE OVERVIEW
This role exists to lead the operational delivery of ticketing, systems and guest management across major sports sponsorships and live sporting events. You will take ownership of end-to-end ticketing and hospitality operations, ensuring all guest data, allocations, communications and platforms are accurate, up-to-date and running smoothly. Working in a small agency environment, this is a hands-on role suited to someone who enjoys building reliable systems and processes that underpin excellent guest experiences. You will act as the central point of control for ticketing systems and guest management, anticipating issues such as fixture or guest changes and ensuring both clients and internal teams are always working from trusted, accurate information.

KEY RESPONSIBILITIES

• Manage end-to-end football hospitality and ticketing operations across multiple clients
• Own all ticketing platforms, guest portals and internal/external trackers
• Ensure all systems, portals and guest data are accurate and consistently maintained
• Manage ticket allocations, re-draws, confirmations and guest communications
• Create and maintain guest itineraries and briefing documents using Adobe InDesign
• Manage the ticketing, travel and itineraries for group bookings
• Manage multiple ticketing and guest communication inboxes daily (email and Slack)
• Act as a confident client-facing contact, responding to requests with a practical, can-do approach and clear problem-solving mindset.

Guest Communications & Support
Provide clear, guest-facing information including:

• Ticket access
• Stadium travel and arrival details
• Timings, entry points and hospitality information
• Act as the primary operational point of contact for ticketing-related queries
• Provide responsive guest support before and during events, including on-call replies around matchdays where required

Operational Delivery
Brief internal teams using accurate, up-to-date system data. Manage timelines and workflows across event and hospitality programmes. Work closely with venues, suppliers and internal delivery teams. Monitor fixture changes and operational updates and apply them across all systems. Proactively identify risks, gaps or system issues and implement solutions. Continuously improve processes, templates and workflows to increase efficiency and accuracy.

Qualifications

Essential
No specific formal qualification required. What is essential:

• Experience working with ticketing systems or guest management platforms
• Experience in events, hospitality, sport or experiential delivery

Helpful but not essential
Degree in:

• Events Management
• Hospitality
• Sports Business
• Marketing / Comms

Any training in:

• Data handling / GDPR
• Project management (even informal, on-the-job)

ABOUT YOU
You enjoy working behind the scenes to make live events run smoothly. You are systems-minded, calm under pressure and take pride in delivering accurate, well-organised guest experiences. You are comfortable handling day-to-day guest queries such as ticket access, arrival times and travel details, and understand the importance of fast, clear communication in a live sports environment. You enjoy being part of a small, close-knit team and like working on major sporting events where organisation, accuracy and responsiveness really matter.

WHAT WE OFFER
Annual salary of £25k - £33k depending on experience. 20 days annual leave plus bank holidays, your birthday off, one duvet day and one volunteering day. Hybrid / remote working. Training, development and a clear progression pathway. Opportunity to work with major sports rights-holders and global brands. A fast-growing agency environment where your impact is felt from day one. Group Personal Pension Plan (auto-enrolment after 3 months).

Additional Information
Standard working week: 37 hours (Mon–Thurs 9:00–5:30, Fri 9:00–5:00). Some evening and weekend work required around matchdays. Time off in lieu (TOIL) available for authorised additional hours. Role subject to a 3-month probationary period.