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- Tasks: Lead ticketing and guest operations for major sports events, ensuring smooth experiences.
- Company: Dynamic agency creating unforgettable fan experiences through innovative technology.
- Benefits: Competitive salary, hybrid working, generous leave, and clear career progression.
- Why this job: Be at the heart of live sports, making events memorable for fans and clients.
- Qualifications: Experience with ticketing systems and a passion for events or hospitality.
- Other info: Join a close-knit team in a fast-paced environment where your contributions matter.
The predicted salary is between 25000 - 33000 £ per year.
WHO WE ARE
From live fan activations to immersive digital platforms, we create standout experiences that connect people and create lasting memories. We help brands and rights holders transform hospitality and fan engagement with bold ideas, seamless delivery, and the right technology.
ROLE OVERVIEW
This role exists to lead the operational delivery of ticketing, systems and guest management across major sports sponsorships and live sporting events. You will take ownership of end-to-end ticketing and hospitality operations, ensuring all guest data, allocations, communications and platforms are accurate, up-to-date and running smoothly. Working in a small agency environment, this is a hands-on role suited to someone who enjoys building reliable systems and processes that underpin excellent guest experiences. You will act as the central point of control for ticketing systems and guest management, anticipating issues such as fixture or guest changes and ensuring both clients and internal teams are always working from trusted, accurate information.
KEY RESPONSIBILITIES
- Ticketing, Systems & Guest Operations
- Manage end-to-end football hospitality and ticketing operations across multiple clients
- Own all ticketing platforms, guest portals and internal/external trackers
- Ensure all systems, portals and guest data are accurate and consistently maintained
- Manage ticket allocations, re-draws, confirmations and guest communications
- Create and maintain guest itineraries and briefing documents using Adobe InDesign
- Manage the ticketing, travel and itineraries for group bookings
- Manage multiple ticketing and guest communication inboxes daily (email and Slack)
- Act as a confident client-facing contact, responding to requests with a practical, can-do approach and clear problem-solving mindset.
- Guest Communications & Support
- Provide clear, guest-facing information including:
- Ticket access
- Stadium travel and arrival details
- Timings, entry points and hospitality information
- Operational Delivery
- Brief internal teams using accurate, up-to-date system data
- Manage timelines and workflows across event and hospitality programmes
- Work closely with venues, suppliers and internal delivery teams
- Monitor fixture changes and operational updates and apply them across all systems
- Proactively identify risks, gaps or system issues and implement solutions
- Continuously improve processes, templates and workflows to increase efficiency and accuracy
Qualifications
Essential
- No specific formal qualification required
- Experience working with ticketing systems or guest management platforms
- Experience in events, hospitality, sport or experiential delivery
Helpful but not essential
- Degree in:
- Events Management
- Hospitality
- Sports Business
- Marketing / Comms
- Data handling / GDPR
- Project management (even informal, on-the-job)
ABOUT YOU
You enjoy working behind the scenes to make live events run smoothly. You are systems-minded, calm under pressure and take pride in delivering accurate, well-organised guest experiences. You are comfortable handling day-to-day guest queries such as ticket access, arrival times and travel details, and understand the importance of fast, clear communication in a live sports environment. You enjoy being part of a small, close-knit team and like working on major sporting events where organisation, accuracy and responsiveness really matter.
WHAT WE OFFER
- Annual salary of £25k - £33k depending on experience
- 20 days annual leave plus bank holidays, your birthday off, one duvet day and one volunteering day
- Hybrid / remote working
- Training, development and a clear progression pathway
- Opportunity to work with major sports rights-holders and global brands
- A fast-growing agency environment where your impact is felt from day one
- Group Personal Pension Plan (auto-enrolment after 3 months)
Additional Information
- Standard working week: 37 hours (Mon–Thurs 9:00–5:30, Fri 9:00–5:00)
- Some evening and weekend work required around matchdays
- Time off in lieu (TOIL) available for authorised additional hours
- Role subject to a 3-month probationary period
Ticketing, Systems & Guest Operations Executive in Bolton employer: En2End Sports Activation Agency
Contact Detail:
En2End Sports Activation Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing, Systems & Guest Operations Executive in Bolton
✨Tip Number 1
Get to know the company inside out! Research their recent events, partnerships, and any news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an inside edge!
✨Tip Number 3
Prepare for the interview by practising common questions related to ticketing and guest operations. Think about how you can demonstrate your problem-solving skills and your ability to handle pressure during live events.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Ticketing, Systems & Guest Operations Executive in Bolton
Some tips for your application 🫡
Show Your Passion for Events: When you're writing your application, let us see your enthusiasm for live events and guest experiences. Share any relevant experiences you've had in ticketing or hospitality that highlight your love for creating memorable moments.
Be Clear and Concise: We appreciate straightforward communication, so make sure your application is easy to read. Use bullet points where necessary and keep your sentences short and to the point. This will help us quickly understand your skills and experiences.
Tailor Your Application: Make sure to customise your application to fit the role of Ticketing, Systems & Guest Operations Executive. Highlight your experience with ticketing systems and any relevant skills that align with our key responsibilities. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at En2End Sports Activation Agency
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems and guest management platforms. Be ready to discuss your experience with these tools, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled unexpected issues in past roles, especially in a live event setting. Highlight your ability to stay calm under pressure and provide clear, practical solutions to problems.
✨Communicate Clearly and Confidently
Since this role involves a lot of guest communication, practice articulating information clearly. Think about how you would explain ticket access or travel details to a guest, and be ready to demonstrate your communication style during the interview.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and timelines effectively. Share specific examples of how you've organised events or managed guest communications, showcasing your attention to detail and ability to maintain accurate records.
