At a Glance
- Tasks: Drive growth and build partnerships with key UK and EU accounts in a dynamic environment.
- Company: Join En Route, a global leader in airline services with a people-first culture.
- Benefits: Enjoy competitive bonuses, private medical cover, and hybrid working options.
- Other info: Be part of a diverse team committed to inclusivity and personal development.
- Why this job: Make a real impact in a fast-growing company while collaborating with innovative teams.
- Qualifications: Proven experience in managing strategic accounts and driving sales growth.
The predicted salary is between 50000 - 65000 £ per year.
We're En Route. We are the go-to global partner powering some of the world's leading airlines and airline caterers. Part of dnata, one of the world's largest air services providers, we combine global scale with a challenger mindset - agile, innovative and always pushing the needle. With 24 years of industry expertise behind us, we've built a reputation that truly carries weight, but we operate with the energy, pace and ambition of a successful scale-up.
Our growth story is accelerating. With ambitious targets over the next three years and strong revenue momentum, there's real opportunity here for people who want to make an impact, not just maintain the status quo. At our core, we're a people-first, customer-first business. No egos, no politics - just a grounded, collaborative team that genuinely cares about doing the right thing for our customers and each other.
If you're ambitious, tenacious and ready to be part of a business that's growing fast and thinking big, then this is your moment to connect!
The Role: We're looking for a strategic and commercially driven Key Account Manager to take ownership of vital UK and EU accounts, driving growth, profitability and long-term customer value. In this role, you will lead the development and execution of account strategies that go beyond transactions, building deep partnerships, identifying new opportunities and delivering sustainable margin growth. A key part of your approach will be consultative; you will ask the right questions, challenge constructively and take the time to truly understand your customers' why, including their objectives, pressures and ambitions. You will use these insights to shape meaningful, value led solutions that make a real difference.
This is a highly collaborative role, working cross functionally with teams across Commercial, NPD, Creative and Operations to bring innovative, insight led solutions to market.
This role is ideal for someone who:
- Thinks strategically and sells through insight, not just price
- Builds strong, lasting relationships with senior stakeholders
- Thrives in complex, international B2B environments
- Uses data and market intelligence to shape winning propositions
- Is motivated by growth, ownership and accountability
What You'll Be Doing:
- Own and deliver sales, revenue and margin performance across key UK/EU accounts
- Develop and execute strategic account plans to drive growth and market share
- Lead commercial negotiations with key stakeholders and decision-makers
- Build and maintain relationships up to board level across customer organisations
- Identify, develop and convert new business opportunities within existing and new accounts
- Create joint business plans with customers and ensure consistent delivery
- Use market insights and data to shape innovative product and service solutions
- Partner with Research & Insights, NPD and Creative teams to bring concepts to life
- Monitor, forecast and evaluate account performance against targets
- Lead customer reviews, presentations and reporting to internal stakeholders
- Manage the full sales cycle from opportunity identification through to delivery
- Maintain accurate CRM tracking and pipeline management
- Act as a trusted advisor to customers, understanding their needs and long-term strategy
What We're Looking For:
Essential
- Proven experience growing and developing strategic, high value accounts, with clear ownership of revenue and margin delivery
- Demonstrated success in driving measurable sales growth, profitability and long-term customer value within a complex B2B environment
- Experience within airline, airline catering, food or closely related industries, with a strong understanding of market dynamics and customer needs
- Evidence of managing large, business critical accounts, with the ability to prioritise and protect key revenue streams while identifying new opportunities
- Strong commercial acumen, with the ability to balance customer needs with business objectives and make sound, data driven decisions
- Excellent negotiation, influencing and presentation skills, with a track record of closing and expanding commercial opportunities
- Ability to build credible, trusted relationships with senior stakeholders across multiple functions, up to decision maker level
- A highly consultative approach, with the ability to listen deeply, ask insightful questions and uncover the real drivers behind customer decisions
- Proven experience working cross functionally to develop and deliver tailored customer solutions
- Strong analytical and problem-solving skills, with the ability to translate insight into clear commercial actions
- Meticulous attention to detail, with a focus on accuracy, quality and follow through
- Highly organised, with the ability to manage multiple priorities and deadlines in a complex, fast-paced, evolving environment
Desirable
- Knowledge of CRM systems (Salesforce, MS Dynamics) and ERP systems
- Experience using data tools such as Power BI
- Understanding of global markets and international account management
- Experience presenting complex proposals and leading customer reviews
Why En Route?
- Be part of a growing, global business with strong industry partnerships
- Work with diverse, international customers and stakeholders
- Play a key role in shaping commercial strategy and customer growth
- Collaborate with creative and innovative teams across the business
- Opportunity to travel and build global experience
What's in it for you?
- Up to 15% bonus
- Private Medical Cover
- Life Cover, Income Protection & Critical Illness Cover
- Pension
- 25 days holiday + your birthday + bank holidays
- 50% off Snap Fitness (Windsor)
- Social events
- Hybrid working (2 days WFH)
We are committed to creating an inclusive, equitable, and diverse workplace where everyone feels valued and empowered to contribute their best. We welcome applications from people of all backgrounds, identities, and experiences, and we are dedicated to ensuring a fair and accessible recruitment process for all candidates. If you require any adjustments or support during the application or interview stages, please let us know – we're here to help!
Regrettably, due to the high volume of applications we receive, we are unable to respond individually to every candidate. If you have not heard from us within 10 working days of submitting your application, unfortunately you have not been successful on this occasion.
We take your privacy seriously. Any personal data you share with us during the application process will be handled in accordance with applicable data protection laws and used solely for recruitment purposes. Your information will be stored securely and retained only for as long as necessary.
Key Account Manager in Windsor employer: En Route International
At En Route, we pride ourselves on being a people-first organisation that fosters a collaborative and inclusive work culture. As part of dnata, we offer our employees the chance to grow within a dynamic environment, with opportunities to shape commercial strategies and engage with diverse international clients. With competitive benefits including a bonus scheme, private medical cover, and hybrid working options, we are committed to supporting our team members in achieving both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in Windsor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but someone who genuinely wants to be part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Key Account Manager role. Highlight your experience in growing strategic accounts and your consultative approach. Make it clear how you can drive growth and profitability for their business.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the right choice for the job.
We think you need these skills to ace Key Account Manager in Windsor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Key Account Manager role. Highlight your experience in growing strategic accounts and showcase how you've driven sales growth in complex B2B environments. We want to see how you can bring value to our team!
Showcase Your Consultative Skills:In your application, emphasise your consultative approach. Share examples of how you've built strong relationships with senior stakeholders and how you've used insights to shape solutions. This is key for us at En Route, so let your experience shine!
Be Data-Driven:We love candidates who can use data to inform their decisions. Include any relevant experience with market intelligence or CRM systems in your application. Show us how you've used data to drive growth and make sound commercial decisions.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we’re excited to see what you can bring to the table!
How to prepare for a job interview at En Route International
✨Know Your Accounts Inside Out
Before the interview, dive deep into the key accounts you'll be managing. Understand their business models, challenges, and recent news. This will help you demonstrate your strategic thinking and show that you're ready to build those vital partnerships.
✨Showcase Your Consultative Skills
Prepare to discuss how you've successfully used a consultative approach in past roles. Think of specific examples where you asked insightful questions and uncovered customer needs. This will highlight your ability to drive growth through understanding rather than just selling.
✨Master the Art of Negotiation
Brush up on your negotiation skills and be ready to share examples of successful negotiations you've led. Highlight how you balanced customer needs with business objectives, as this is crucial for a Key Account Manager role.
✨Be Data-Driven
Familiarise yourself with relevant data tools and market insights that can shape your strategies. Be prepared to discuss how you've used data in the past to make informed decisions and drive sales growth, as this aligns perfectly with the role's requirements.
