Customer Service Coordinator (Temporary) in Windsor

En Route International operates globally as part of dnata, one of the world’s largest combined air services providers. With offices in the UK, USA, Australia and UAE, En Route supplies premium baked goods, meals and snacks to the travel industry. We focus on partnering with world-class manufacturers, customising products and packaging to suit individual customer needs while managing a complex supply chain with the highest levels of precision.

Job purpose: To support the Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times. This role is temporary for 2-3 months and sits inside IR35. This role can be based in either the Windsor, UK or Dubai, UAE. Please note that applicants must have the right to work in the location they are applying for.

Key responsibilities:

• Process and manage customer sales orders, ensuring all orders are communicated to the 3PL according to agreed schedule and lead times.
• Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand.
• Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring the Commercial team are aware.
• Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholders.
• Provide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communication.
• Measure customer satisfaction by ensuring all customer issues are captured and by running regular surveys of customers.
• Undertake any further duties which may from time to time be assigned.

This job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing.

Person Specification:

• Customer Service experience.
• Supply Chain, Logistics or Distribution experience.
• Stock/Inventory Management.
• Basic Import/Export experience preferred but not essential.

Knowledge and skills:

• Experience of Microsoft Business Central preferred but not essential.
• Experience working with ERP systems (Navision/Business Central/SAP etc.).
• Excellent verbal and written communication skills.
• Good organisational skills.
• Strong attention to detail.
• Ability to prioritise workload, multitask and work to deadlines.
• Ability to work on own initiative and with multiple stakeholders.
• Flexible to take on extra and varied tasks when required.
• Enjoy working in a fast paced environment.
• Proactive and quick thinking in solving problems.
• Have a positive attitude with a strong passion for what you do.

We are committed to creating an inclusive, equitable, and diverse workplace where everyone feels valued and empowered to contribute their best. We welcome applications from people of all backgrounds, identities, and experiences, and we are dedicated to ensuring a fair and accessible recruitment process for all candidates. If you require any adjustments or support during the application or interview stages, please let us know - we’re here to help!

Regrettably, due to the high volume of applications we receive, we are unable to respond individually to every candidate. If you have not heard from us within 10 working days of submitting your application, unfortunately you have not been successful on this occasion. We take your privacy seriously. Any personal data you share with us during the application process will be handled in accordance with applicable data protection laws and used solely for recruitment purposes. Your information will be stored securely and retained only for as long as necessary.