Head of Organisational Development & Learning in Norwich

At En Route, we believe learning is a catalyst for unlocking potential - for our people, our customers, and our future. This role is central to that ambition. You will shape how we build capability, strengthen performance, and create an adaptive, future‑ready organisation. You’ll lead the development of our global skills and behavioural frameworks, embed a strong learning culture, and design development experiences that enable our people to excel and deliver outstanding outcomes.

En Route International is a global business operating as part of dnata, one of the world’s largest air services providers. With teams across the UK, USA, Australia and the UAE, we design and deliver premium baked goods, meals and snacks for the travel industry - bringing together world‑class manufacturing partners, smart product customisation, and a complex, high‑precision supply chain.

We’re a business built on momentum and partnership. We turn fresh insights into practical solutions, craft products that elevate the traveller experience, and work closely with our customers to deliver quality at scale. As we continue to grow, we’re looking for people who want to help shape what’s next in a fast‑moving, collaborative, and customer‑focused environment.

• Shape and deliver a modern skills‑based learning strategy aligned to business priorities.
• Design and deliver (both direct and through others) blended, practical and outcomes‑focused learning programmes including measurement of success.
• Act as a subject matter expert on culture, learning, leadership and organisational development, providing insight, challenge and evidence-based recommendations.
• Diagnose capability and organisational needs to strengthen areas including high performing team effectiveness and management & leadership.
• Oversee learning, systems and vendor partnerships.
• Partner on learning systems integration to create seamless learner experiences.
• Establish measurement frameworks tracking learning impact and ROI.
• Build strong, credible relationships with senior leaders and HR colleagues, acting as a trusted advisor on people and organisational effectiveness topics.
• Work through matrixed teams, HR colleagues and external partners to support effective implementation.
• Build strong internal and external networks to bring innovation and fresh perspectives.
• Use data insight and evidence‑based practice to influence decisions and drive impact.

Due to being a scaling business with plenty of ambition, the list above isn’t exhaustive; responsibilities may expand or shift as the role evolves.

• Demonstrable experience in organisational development and capability building.
• Experience working with and through Business Partnering teams and stakeholders at all levels.
• Ability to uncover future skills needs and design forward‑looking learning strategies.
• Expertise in digital, blended and applied learning approaches.
• Experience of working in a Global Environment.

• Strong consulting capability with the ability to challenge constructively.
• Excellent relationship‑building skills and ability to influence senior stakeholders.
• Creative problem‑solving and clarity‑bringing.
• Strong communication skills.
• Confidence in delivering high-quality, interactive, in-person training programmes / hold the attention of a room including ELT audiences.
• Evidence-led and outcome-focused.
• Ability to work at pace in an agile environment.

• Training development & delivery in global organisational learning.
• Ihasco, Workday.
• Thomas International practitioner.

Important to know: Location: the successful candidate will be based out of our Windsor office with an expected four days per week onsite, plus some business travel as required. We are committed to creating an inclusive, equitable, and diverse workplace where everyone feels valued and empowered to contribute their best. We welcome applications from people of all backgrounds, identities, and experiences, and we are dedicated to ensuring a fair and accessible recruitment process for all candidates. If you require any adjustments or support during the application or interview stages, please let us know - we’re here to help!

Regrettably, due to the high volume of applications we receive, we are unable to respond individually to every candidate. If you have not heard from us within 10 working days of submitting your application, unfortunately you have not been successful on this occasion.

We take your privacy seriously. Any personal data you share with us during the application process will be handled in accordance with applicable data protection laws and used solely for recruitment purposes. Your information will be stored securely and retained only for as long as necessary.