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- Tasks: Support the Customer Service team by managing orders and ensuring top-notch service.
- Company: Join En Route International, a global leader in travel industry supplies.
- Benefits: Gain valuable experience in a fast-paced environment with a temporary role.
- Why this job: Make a real impact by enhancing customer satisfaction and streamlining operations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working location in Windsor or Dubai, with opportunities for growth.
The predicted salary is between 1500 - 2000 £ per month.
Company overview: En Route International operates globally as part of dnata, one of the world's largest combined air services providers. With offices in the UK, USA, Australia and UAE, En Route supplies premium baked goods, meals and snacks to the travel industry. We focus on partnering with world-class manufacturers, customising products and packaging to suit individual customer needs while managing a complex supply chain with the highest levels of precision.
Job purpose: To support the Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times. This role is temporary for 2-3 months and sits inside IR35. This role can be based in either the Windsor, UK or Dubai, UAE. Please note that applicants must have the right to work in the location they are applying for.
Key responsibilities:
- Process and manage customer sales orders, ensuring all orders are communicated to the 3PL according to agreed schedule and lead times.
- Build relationships with Customers to ensure they receive all the information they require and we can get a strong flow of information from them about current and future demand.
- Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring the Commercial team are aware.
- Look for opportunities to mitigate costs, do things more efficiently and anticipate issues that may arise in future, communicating these to relevant stakeholders.
- Provide clear ownership in all operational issues with a customer impact ensuring delivery of customer required outcomes and high levels of internal and external communication.
- Measure customer satisfaction by ensuring all customer issues are captured and by running regular surveys of customers.
- Undertake any further duties which may from time to time be assigned.
This job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing.
Person Specification:
- Customer Service experience.
- Supply Chain, Logistics or Distribution experience.
- Stock/Inventory Management.
- Basic Import/Export experience preferred but not essential.
Knowledge and skills:
- Experience of Microsoft Business Central preferred but not essential.
- Intermediate IT skills: Outlook, Excel, Word, Powerpoint.
- Experience working with ERP systems (Navision/Business Central/SAP etc.).
- Excellent verbal and written communication skills.
- Good organisational skills.
- Strong attention to detail.
- Ability to prioritise workload, multitask and work to deadlines.
- Ability to work on own initiative and with multiple stakeholders.
- Flexible to take on extra and varied tasks when required.
- Enjoy working in a fast paced environment.
- Proactive and quick thinking in solving problems.
- Have a positive attitude with a strong passion for what you do.
We are committed to creating an inclusive, equitable, and diverse workplace where everyone feels valued and empowered to contribute their best. We welcome applications from people of all backgrounds, identities, and experiences, and we are dedicated to ensuring a fair and accessible recruitment process for all candidates. If you require any adjustments or support during the application or interview stages, please let us know - we're here to help!
Regrettably, due to the high volume of applications we receive, we are unable to respond individually to every candidate. If you have not heard from us within 10 working days of submitting your application, unfortunately you have not been successful on this occasion. We take your privacy seriously. Any personal data you share with us during the application process will be handled in accordance with applicable data protection laws and used solely for recruitment purposes. Your information will be stored securely and retained only for as long as necessary.
Customer Service Coordinator (Temporary) in England employer: En Route International
Contact Detail:
En Route International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Temporary) in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at En Route International or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us that you understand what En Route does and how you can contribute to their mission of delivering outstanding customer service.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team at En Route International.
We think you need these skills to ace Customer Service Coordinator (Temporary) in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role!
Show Off Your Communication Skills: Since this role involves liaising with customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love proactive thinkers! Share examples of how you've tackled challenges in previous roles, especially in a fast-paced environment. This will show us you're ready to jump into action.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you!
How to prepare for a job interview at En Route International
✨Know the Company Inside Out
Before your interview, take some time to research En Route International and dnata. Understand their operations, values, and the specific role of a Customer Service Coordinator. This knowledge will help you tailor your answers and show that you're genuinely interested in the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues or built strong relationships with customers. Be ready to discuss how you can apply these skills to ensure outstanding service at En Route.
✨Demonstrate Problem-Solving Abilities
Since the role involves anticipating issues and finding efficient solutions, come prepared with examples of how you've tackled challenges in previous roles. Highlight your proactive approach and quick thinking, as these traits are essential for success in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
