Customer Service Coordinator Travel Sector

Job Type: Fulltime, Permanent En Route International operates globally as part of dnata, one of the world’s largest combined air services providers. With offices in the UK, USA, Australia and UAE, En Route supplies premium baked goods, meals and snacks to the travel industry. To support the Customer Service department in performing the day to day tasks of the Fulfilment team. Ensuring the efficient and cost-effective fulfilment of all Customer requirements, with delivery of outstanding customer service at all times. Frequently liaise with customers, responding to their queries, resolving delivery or price queries, keeping a log of all issues and current status and ensuring the Commercial team are aware. Measure customer satisfaction by ensuring all customer issues are captured and by running regular surveys of customers This job description is not intended to be either prescriptive or exhaustive, but is issued as a general framework at the time of writing. Customer Service experience Stock/Inventory Management Experience of Microsoft Business Central preferred but not essential Outlook, Excel, Word, Powerpoint Experience working with ERP systems (Navision/Business Central/SAP etc.) Flexible to take on extra and varied tasks when required