At a Glance
- Tasks: Diagnose technical issues and ensure quality in EV charging solutions.
- Company: Join EN Plus, a leader in sustainable energy and EV charging.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and career growth.
- Other info: Be the first in this role, shaping quality standards in a dynamic environment.
- Why this job: Make a real impact in the fast-growing EV industry with innovative technology.
- Qualifications: Experience in technical support or QA, with a focus on connected hardware.
The predicted salary is between 39600 - 48400 £ per year.
Join a Global Leader in Sustainable Energy. At EN Plus, we are more than just a manufacturer; we are the architectural engine behind the global shift to sustainable mobility. With a decade of stable operations and an unwavering commitment to innovation, we have established ourselves as a dominant force in the EVSE industry. We empower companies around the world with reliable, scalable, and compliant EV charging solutions through our leading technical expertise.
The Opportunity: We are seeking a meticulous Technical Support & QA Engineer to join our lean, high-impact UK/EU regional office in Sevenoaks, Kent. This is a dual-purpose role for an engineer who is equally capable of proving why a charger failed in the field and proving that the next release will not break the ones already working.
A modern charger is no longer just hardware. It performs only if the firmware, the installer app and the back-office integration all behave correctly — and keep behaving through every over-the-air update. You will own both sides of that equation: the deep diagnosis when something goes wrong in the field, and the verification that prevents it going wrong at all.
Key Responsibilities:
- Level 2/3 Technical Escalation & Root Cause Analysis: Take on the technical cases that B2B customer’s first or second line support, partner service desks and field engineering cannot resolve, across our full UK/EU product portfolio. Reproduce field-reported faults on the bench using device logs, OCPP and WebSocket traces, BLE captures, network simulation and platform-side analysis. Construct defensible RCA and drive it to closure with our R&D headquarters.
- Release Verification & Test Ownership: Write and maintain test plans and regression suites covering charger firmware, the app (iOS and Android, BLE commissioning) and platform integrations. Verify every release candidate before it reaches the UK/EU fleet and provide a documented go/no-go recommendation supported by executed evidence.
- Fleet Quality & Continuous Improvement: Turn every confirmed field defect into a permanent regression test. Track failure trends by product line, firmware version and partner, and report monthly to UK leadership and HQ. Build troubleshooting runbooks, a known-issue register and diagnostic guidance.
What We’re Looking For:
- Evidence-Led Mindset: You set a high bar for proof. You close issues with evidence, not assurances.
- Educational Background: Bachelor’s degree in Electrical Engineering, Electronics, Computer Science or a related field — or equivalent demonstrable practical experience.
- Proven Experience: Minimum 4 years in technical support engineering, test engineering or firmware/software QA on connected hardware.
- Fault Replication: A demonstrable track record of reproducing intermittent, field-reported faults in a lab environment.
- Cross-Stack Diagnosis: Ability to diagnose faults spanning embedded firmware, a mobile app and a cloud platform.
- Protocols: Understanding of OCPP 1.6J as a minimum.
- Log Analysis: Confident reading raw device and platform logs at volume.
- Test Discipline: Proven ownership of test plans, test case design, regression suite maintenance and defect lifecycle management.
- Electrical Competence: Able to work safely on mains-connected AC equipment and to read a wiring diagram.
- Fast Technical Learner: The EV charging landscape moves quickly.
- Written Communication: Excellent written English.
- Mobility: Willingness to travel across the UK and EU, and periodically to our R&D headquarters in China.
Bonus Points:
- UK/EU regulatory context: MID metering, CoP11, UK smart charge points regulations, G99.
- Test automation frameworks and CI/CD familiarity.
- Familiarity with AI tools such as Claude to accelerate technical workflows.
- Experience working in or with ODM/OEM manufacturing businesses with cross-border R&D teams.
Why Join EN Plus UK?
- Foundational Ownership: You are the first person in this seat.
- Technological Breadth: Five product families, from AC chargers to DC fast charging.
- Regulatory Frontier: UK smart charge point regulations, EU AFIR, MID metering and RfG 2.0 for V2G.
- High-Visibility Impact: Work in a highly agile UK regional office backed by a global organisation.
- Flexible Hybrid Working: Time in our Sevenoaks office and lab, with flexibility around home working.
- Competitive Package: Competitive salary and benefits commensurate with your expertise.
Technical Support and Quality Assurance Engineer in Sevenoaks employer: EN Plus
At EN Plus, we pride ourselves on being a leader in sustainable energy, offering a dynamic work environment in our Sevenoaks office where innovation thrives. As a Technical Support & QA Engineer, you will have the unique opportunity to shape quality standards in a rapidly growing sector, supported by a competitive salary and flexible hybrid working arrangements. Our commitment to employee growth and a collaborative culture ensures that you will not only contribute to meaningful projects but also develop your skills alongside a dedicated team of experts.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support and Quality Assurance Engineer in Sevenoaks
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at EN Plus or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to EN Plus.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like EN Plus.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like EN Plus that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Support and Quality Assurance Engineer in Sevenoaks
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at EN Plus.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at EN Plus and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at EN Plus
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If EN Plus uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
