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- Tasks: Support maritime command systems and ensure smooth operation of IT services.
- Company: Join a leading IT services firm supporting NATO operations.
- Benefits: Full-time role with potential for travel and hands-on experience in tech.
- Why this job: Be part of a vital mission, work with cutting-edge technology, and gain international experience.
- Qualifications: NATO security clearance required; 5 years in IT support and system administration preferred.
- Other info: Opportunity to work in a dynamic environment with military and civilian teams.
The predicted salary is between 36000 - 60000 £ per year.
1 week ago Be among the first 25 applicants
Deadline Date: Friday 1 August 2025
Requirement: Senior Technician Application Support FAS
Location: Northwood, GB
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 836
Required Start Date: 1 September 2025
End Contract Date: 31 December 2025
Required Security Clearance: NATO COSMIC TOP SECRET
Duties and Role:
AA Senior Technician responsible for assisting in shore-based system Administration Services for a variety of command and control Information Systems in support of Maritime Command HQ (MARCOM) and NATO flagships, to include current NATO Maritime C2, Air C2, and Maritime situational awareness tools.
- Provides support of Flagship handovers for those nations involved in the Standing Naval Forces (SNF\’s). This may include deployment to the geographical locations at which the handovers are staged. This may include working in small confined spaces as well as lifting heavy weights
- Provides expertise to install, configure and set-to-work servers on board NATO flagships
- Responsible for the day-to-day system administration of the hardware and software of the currently fielded version of supported systems
- Executes proper preventive maintenance plans under the guidance of senior section members
- Ensures all technical and service oriented documentation pertaining to assigned systems is prepared, properly stored and kept up-to-date
- Ensures Configuration Control data is reported properly and in a timely manner
- Provides technical guidance on all assigned hardware and software to other technicians of the cell
- Leads troubleshooting efforts on assigned systems as required
- Provides assistance with system fault resolution to the Centralised Service Desk
- Provides assistance and technical advice to other staff of the CSU Northwood for all aspects of systems supported by the cell
- Responsible for performing beta testing of new versions of supported systems software and providing appropriate feedback to the assigned System Manager
- Maintains a close liaison with other technicians and engineers in the CSU Northwood
- Stays abreast of technological developments relevant to the area of work
- Performs other duties as may be required
Specific Working Conditions: Some occasional travel not exceeding 1 week at a time. No specific/concrete TDY plans.
Requirements
Skill, Knowledge & Experience:
- The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
- At least 5 year experience in administering, testing, and deploying applications at both the server and the user level
- At least 5 years recent experience with functional applications within Windows and UNIX in a large scale service-oriented environment
- Knowledge of database principles, experience in database administration and SQL
- Experience in Incident and Problem Management
- Experience of working within a customer support environment
- Maritime C2 Systems training courses, or experience in working with Maritime C2 Systems
- Have a very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners
- Experience of Configuration Management and Service Asset Management
- Knowledge of current Windows and UNIX/ LINUX operating systems and common Windows desktop applications
Desirable:
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organisation, including ACO and ACT
- ITIL Foundation knowledge/ ITIL certificate
- Knowledge of mainstream ICT
Seniority level
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Seniority level
Mid-Senior level
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Employment type
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Industries
IT Services and IT Consulting
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C004220 Senior Technician Application Support FAS (CTS) - FRI 1 Aug RELAUNCH employer: EMW
Contact Detail:
EMW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land C004220 Senior Technician Application Support FAS (CTS) - FRI 1 Aug RELAUNCH
✨Tip Number 1
Familiarise yourself with NATO's operational procedures and the specific Maritime Command HQ systems. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees in similar roles, especially those who have worked with NATO systems. They can provide valuable insights and may even refer you internally, increasing your chances of landing the job.
✨Tip Number 3
Stay updated on the latest developments in IT support for maritime operations. This knowledge can set you apart during discussions and show that you're proactive about your professional growth.
✨Tip Number 4
Prepare to discuss your hands-on experience with both Windows and UNIX systems in detail. Be ready to share specific examples of how you've successfully managed applications and resolved issues in a service-oriented environment.
We think you need these skills to ace C004220 Senior Technician Application Support FAS (CTS) - FRI 1 Aug RELAUNCH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with Windows and UNIX systems. Emphasise any specific projects or roles that align with the duties mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that directly addresses the requirements of the position. Mention your NATO COSMIC TOP SECRET security clearance and detail your experience in administering and deploying applications, as well as your familiarity with Maritime C2 Systems.
Highlight Technical Skills: In your application, clearly list your technical skills, especially those related to database administration, SQL, and incident management. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Relevant Experience: Include specific examples of your past work that relate to the role. If you have experience working in an international environment or with military and civilian elements, make sure to highlight this as it is desirable for the position.
How to prepare for a job interview at EMW
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of both Windows and UNIX systems, as well as database principles. Be prepared to discuss your experience with system administration and application deployment in detail.
✨Understand NATO and Maritime C2 Systems
Familiarise yourself with NATO's structure and responsibilities, especially regarding Maritime Command HQ. If you've had any training or experience with Maritime C2 Systems, be ready to share specific examples.
✨Showcase Your Problem-Solving Skills
Prepare to discuss past incidents where you successfully resolved technical issues. Highlight your experience in incident and problem management, and be ready to explain your troubleshooting process.
✨Demonstrate Team Collaboration
Since the role involves liaising with other technicians and engineers, be prepared to talk about your experience working in a team environment. Share examples of how you've collaborated effectively in previous roles.
