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- Tasks: Support daily operations of our busy helpdesk and ensure client requests are handled efficiently.
- Company: Join Emtec Facility Services, a leader in facility management solutions.
- Benefits: Enjoy competitive salary, generous holidays, and excellent development opportunities.
- Why this job: Be part of a passionate team that values commitment and success.
- Qualifications: Strong organisational skills and a willingness to learn; experience is a plus.
- Other info: Inclusive workplace that celebrates diversity and encourages personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Location: Uddingston
Emtec Facility Services is a leading provider of comprehensive facility management solutions. From installations to ongoing maintenance, we ensure that our clients' facilities operate seamlessly. Our commitment to planned preventative maintenance and 24-hour reactive support guarantees the reliability and longevity of every installation.
Emtec Facility Services are on the lookout for an experienced Resource Coordinator to join the team at our Head Office in Uddingston. As a Resource Coordinator, you'll support the day‐to‐day operations of our busy helpdesk. Your role will ensure that client requests are handled efficiently and that engineers have the information they need to carry out work effectively. This is a fully office-based role. Working hours are Monday to Thursday 8am-4:30pm and Friday 8am-3:30pm.
What You'll Be Doing
- Responding to client calls and emails with timely updates.
- Generating and issuing Purchase Orders (POs) to engineers and subcontractors.
- Creating job requests from incoming emails and ensuring all tasks meet agreed SLAs.
- Keeping planners updated with accurate information for upcoming site visits.
- Maintaining clear and professional communication with clients throughout.
- Updating and uploading reports as required to support contract compliance and record keeping.
What You'll Bring
- Experience in a similar role within facilities services is advantageous, but not essential.
- Strong organisational skills and a methodical way of working.
- Excellent attention to detail.
- Confident IT skills, including the ability to pick up new systems quickly.
- A willingness to learn, adapt, and support a busy team.
- Great verbal and written communication skills.
What's in it for you
- Competitive Salary: Based on experience
- Generous Holidays: 33 days of holiday (inclusive of public holidays), increasing with length of service.
- Holiday Purchase Scheme: Additional flexibility to suit your needs.
- Contributory Pension Scheme: Secure your future with our contributory pension plan.
- Life Assurance: Peace of mind for you and your family.
- Development Opportunities: Excellent training and support for career growth.
- Wellness Support: Access to our Employee Assistance Programme and wellness portal.
- Exclusive Discounts: Benefit from our Employee Discounts Platform.
- Convenience: Free parking at our offices and a cycle scheme.
In return, you'll become part of a dedicated and passionate team that values and rewards commitment and success. If this feels like the right opportunity for you, we'd love to hear from you – apply today!
Emtec Group is proud to be an equal opportunities Employer. We are committed to fostering a workplace that is inclusive, free from discrimination, and encourages everyone to bring their whole self to work and reach their full potential. At Emtec, we understand that a diverse team is key to our growth and success. We hire exceptional people from all backgrounds, not just because it's the right thing to do, but because it strengthens our company.
Resource Coordinator in Glasgow employer: Emtec
Contact Detail:
Emtec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Coordinator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities services industry. You never know who might have a lead on a Resource Coordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Emtec Facility Services. Understand their values and services so you can show how you fit into their team and contribute to their mission.
✨Tip Number 3
Practice your communication skills! As a Resource Coordinator, you'll need to keep clients and engineers updated. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Emtec.
We think you need these skills to ace Resource Coordinator in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Resource Coordinator role. Highlight your relevant experience and skills that match what we're looking for, like strong organisational skills and attention to detail.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your verbal and written communication skills. Use clear and professional language in your application to reflect how you would communicate with clients.
Be Specific About Your Experience: If you've worked in facilities services before, share specific examples of your past roles and responsibilities. This helps us see how your background aligns with our needs and gives us a better picture of what you can bring to the team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Emtec
✨Know the Company Inside Out
Before your interview, take some time to research Emtec Facility Services. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Resource Coordinator, strong organisational skills are key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise work and ensure deadlines are met.
✨Communicate Clearly and Professionally
Since the role involves maintaining clear communication with clients, practice articulating your thoughts clearly. During the interview, demonstrate your verbal and written communication skills by answering questions concisely and confidently.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle client requests or manage unexpected issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
