At a Glance
- Tasks: Coordinate service activities and ensure smooth operations for HVAC services.
- Company: Join Emtec Climate Solutions, a leader in HVAC and mechanical services.
- Benefits: Enjoy a competitive salary, pension, healthcare, and job stability.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be the backbone of our service team and enhance customer experiences.
- Qualifications: Experience in service coordination or strong transferable skills required.
The predicted salary is between 40500 - 49500 £ per year.
Ready to keep every job running like clockwork?
Want to turn reactive calls into seamless solutions—and planned maintenance into a smooth customer experience?
If you thrive on scheduling, customer contact, and problem-solving, this HVAC Service Co-ordinator role is calling you.
We are currently looking for a Service Co-ordinator to join our busy team in Warrington, permanent, full time, and right at the heart of our service operations.
- Hours of Work: Full time
- Service Co-ordinator
Duties: You will coordinate reactive and planned service activities, ensuring engineers are scheduled efficiently and customers receive professional, timely updates.
Working day-to-day with a designated team of engineers and alongside the Senior Service Coordinator, you will manage service administration accurately, maintain records in company systems, raise job sheets and RAMS, chase engineer paperwork, and support the smooth delivery of service operations—from parts ordering to completed job packs for invoicing.
- Service Co-ordinator Requirements
- Previous experience in service coordination, scheduling, or administration (or a strong transferable background).
- Experience within HVAC, Facilities Management, Construction, or Engineering is desirable.
- Comfortable using Job Logic, Sim PRO, or similar service management software (experience with Job Logic is a bonus).
- Strong administrative capability with excellent accuracy and attention to detail, including managing RAMS and required documentation.
- Clear communication skills and a professional telephone manner, with the ability to stay calm and prioritise in a fast-paced environment.
- Service Co-ordinator Benefits: Salary
- Competitive salary
- Pension
- Health Care
- Death in Service
- Permanent role with long-term stability
- Meet the Organisation: Who We Are and What We Do
Emtec Climate Solutions is a leading provider of HVAC, refrigeration, ventilation and mechanical building services and heating, delivering reactive maintenance, planned preventative maintenance installations and project works across a wide range of commercial and industrial sectors throughout the UK.
We pride ourselves on delivering exceptional customer service, technical expertise and reliable solutions that keep our clients' critical environments operating efficiently.
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Service Co-ordinator in Warrington employer: Emtec Climate Solutions Ltd
Emtec Climate Solutions is an excellent employer for those seeking a dynamic role as a Service Co-ordinator in Warrington. With a focus on exceptional customer service and technical expertise, we offer a supportive work culture that values employee growth through training and development opportunities. Our competitive salary, pension, and healthcare benefits, combined with the stability of a permanent position, make us an attractive choice for individuals looking to thrive in a fast-paced environment while contributing to meaningful projects.
Contact Details:
Emtec Climate Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Co-ordinator in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Emtec Climate Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Emtec Climate Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Co-ordinator in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Emtec Climate Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Emtec Climate Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Emtec Climate Solutions Ltd!
How to prepare for a job interview at Emtec Climate Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
