At a Glance
- Tasks: Be the go-to person for customers, managing incidents and driving service improvements.
- Company: Emsans, a top UK network integrator with a focus on telecoms and public sector.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Other info: Join a dynamic team in Essex with a focus on innovation and collaboration.
- Why this job: Make a real difference by enhancing customer experiences and driving service excellence.
- Qualifications: Experience in service delivery and strong relationship-building skills.
The predicted salary is between 60750 - 74250 £ per year.
Emsans, a leading UK network integrator, is seeking a Service Delivery Manager to act as the main operational interface between customers and on-site support teams. You will build trusted relationships, manage incidents, and drive service improvements across ITIL-aligned processes.
Based on customer sites in the Essex region, you will coordinate with Network Operations, Engineering and Service Desk to ensure KPIs and SLAs are met, while identifying growth opportunities through proactive account.
Service Delivery Manager – Telecoms & Public Sector in Essex employer: Emsans
Join our dynamic team at a fast-growing Telecommunications SME in Marlow, where we prioritise exceptional service and employee development. As a Project Manager, you'll enjoy a supportive work culture that fosters collaboration and innovation, alongside opportunities for professional growth through hands-on project management experience. With a focus on work-life balance and a hybrid working model, we offer a unique environment that empowers you to thrive while making a meaningful impact in the telecommunications sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Telecoms & Public Sector in Essex
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Emsans and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Emsans.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Delivery Manager – Telecoms & Public Sector in Essex
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Emsans.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Emsans.
How to prepare for a job interview at Emsans
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
