At a Glance
- Tasks: Lead service delivery and build strong relationships with customers in the Essex region.
- Company: A top UK network integrator specialising in advanced communication solutions.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Work closely with cutting-edge technology in a fast-paced environment.
- Why this job: Join a dynamic team making a real impact on communication strategies across the UK.
- Qualifications: Experience in service delivery and excellent communication skills required.
A UK s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. They enable its customers communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today s rapidly evolving environment. They specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. They are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region), alongside close collaboration with the clients Network Operations Centre, Engineering, Service Desk and wider operational teams. Responsibilities * Act as the primary operational interface between the customer, on-site support teams and the clients shared service functions. * Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. * Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. * Take ownership of major incidents, operational escalations and service-related issues, coordinati...
Service Delivery Manager - Essex employer: Emsans
Join our dynamic team at a fast-growing Telecommunications SME in Marlow, where we prioritise exceptional service and employee development. As a Project Manager, you'll enjoy a supportive work culture that fosters collaboration and innovation, alongside opportunities for professional growth through hands-on project management experience. With a focus on work-life balance and a hybrid working model, we offer a unique environment that empowers you to thrive while making a meaningful impact in the telecommunications sector.
