At a Glance
- Tasks: Manage customer relationships and ensure top-notch service delivery in telecoms.
- Company: Emsans, a leading UK network integrator with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a fast-paced sector with potential for personal development.
- Why this job: Be the key link between customers and support teams, driving service excellence.
- Qualifications: Experience in service delivery and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Emsans, a leading UK network integrator, is seeking a Service Delivery Manager to act as the main operational interface between customers and on-site support teams. You will build trusted relationships, manage incidents, and drive service improvements across ITIL-aligned processes.
Based on customer sites in the Essex region, you will coordinate with Network Operations, Engineering and Service Desk to ensure KPIs and SLAs are met, while identifying growth opportunities through proactive account.
Service Delivery Manager – Telecoms & Public Sector in Colchester employer: Emsans
Join our dynamic team at a fast-growing Telecommunications SME in Marlow, where we prioritise exceptional service and employee development. As a Project Manager, you'll enjoy a supportive work culture that fosters collaboration and innovation, alongside opportunities for professional growth through hands-on project management experience. With a focus on work-life balance and a hybrid working model, we offer a unique environment that empowers you to thrive while making a meaningful impact in the telecommunications sector.
