At a Glance
- Tasks: Handle parts enquiries, promote sales, and ensure excellent customer service.
- Company: Dynamic parts department in a thriving automotive business.
- Benefits: Competitive pay, team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
- Why this job: Join a passionate team and make a real impact in the automotive industry.
- Qualifications: Knowledge of truck parts and strong communication skills.
The predicted salary is between 33750 - 41250 £ per year.
DEPARTMENT / FUNCTION: -
Responsible for the incoming and outgoing parts telephone enquiries and sales in the parts department and also serving customers on the trade counter.
Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives.
MAIN DUTIES AND RESPONSIBILITIES: -
- Professionally answer incoming calls with a view to promoting and securing part sales.
- Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
- Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
- Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA’s) and agreed KPI’s ensuring targets are achieved.
- Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets.
- Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
- Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
- Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
- Work with the parts team to Promote sales and delivery targets, including over counter sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Always Comply to company health and safety procedures.
- Understand, work to and demonstrate the company Core Values daily.
- Other duties as may be required to ensure the smooth running of the branch.
- Work with the van drivers to make sure all deliveries are achieved in a timely manner.
KEY SPECIALIST SKILLS AND KNOWLEDGE
- Proven knowledge of commercial truck and trailer parts.
- Ability to communicate at all levels (both oral and written)
- Good telephone manner.
- Working knowledge of health and safety.
BEHAVIOURS
- Self-Motivated with a positive ‘can do’ attitude
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Parts Advisor - Stoke employer: EMS Limited
EMS Limited is an exceptional employer in the North East, offering a dynamic work environment where proactive individuals can thrive. With a strong focus on employee development and a commitment to high standards of customer service, we provide ample opportunities for growth within the parts sales sector. Our collaborative culture, combined with competitive benefits and a supportive team, makes EMS Limited a rewarding place to build your career.
