At a Glance
- Tasks: Handle parts enquiries, promote sales, and ensure excellent customer service.
- Company: Join a dynamic team in the thriving automotive industry.
- Benefits: Competitive pay, career growth, and a supportive work environment.
- Other info: Opportunity to learn and grow in a fast-paced environment.
- Why this job: Be part of a team that drives sales and builds customer relationships.
- Qualifications: Knowledge of truck parts and strong communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
DEPARTMENT / FUNCTION: -
Responsible for the incoming and outgoing parts telephone enquiries and sales in the parts department and also serving customers on the trade counter.
Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives.
MAIN DUTIES AND RESPONSIBILITIES: -
- Professionally answer incoming calls with a view to promoting and securing part sales.
- Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
- Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
- Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA’s) and agreed KPI’s ensuring targets are achieved.
- Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets.
- Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
- Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
- Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
- Work with the parts team to Promote sales and delivery targets, including over counter sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Always Comply to company health and safety procedures.
- Understand, work to and demonstrate the company Core Values daily.
- Other duties as may be required to ensure the smooth running of the branch.
- Work with the van drivers to make sure all deliveries are achieved in a timely manner.
KEY SPECIALIST SKILLS AND KNOWLEDGE
- Proven knowledge of commercial truck and trailer parts.
- Ability to communicate at all levels (both oral and written)
- Good telephone manner.
- Working knowledge of health and safety.
BEHAVIOURS
- Self-Motivated with a positive ‘can do’ attitude
- #J-18808-Ljbffr
Parts Advisor - Durham employer: EMS Limited
EMS Limited is an exceptional employer in the North East, offering a dynamic work environment where proactive individuals can thrive. With a strong focus on employee development and a commitment to high standards of customer service, we provide ample opportunities for growth within the parts sales sector. Our collaborative culture, combined with competitive benefits and a supportive team, makes EMS Limited a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor - Durham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like EMS Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like EMS Limited!
We think you need these skills to ace Parts Advisor - Durham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at EMS Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at EMS Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show EMS Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at EMS Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
