At a Glance
- Tasks: Handle parts enquiries, promote sales, and ensure excellent customer service.
- Company: Dynamic parts department in a thriving automotive business.
- Benefits: Competitive pay, team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and customer satisfaction.
- Why this job: Join a passionate team and make a real impact in the automotive industry.
- Qualifications: Knowledge of truck parts and strong communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
DEPARTMENT / FUNCTION: -
Responsible for the incoming and outgoing parts telephone enquiries and sales in the parts department and also serving customers on the trade counter.
Adhering to all company policies and procedures to deliver the required sales, margin & contribution levels and helping the branch to achieve pre agreed KPI targets and objectives.
MAIN DUTIES AND RESPONSIBILITIES: -
- Professionally answer incoming calls with a view to promoting and securing part sales.
- Liaise with suppliers to purchase parts and supplies to achieve the best prices possible and maintain current stock levels.
- Work closely with the Branch Manager to achieve sales, margin & contribution targets on a monthly basis.
- Work as part of a team to meet and exceed all existing head office and local customer service level agreements (SLA’s) and agreed KPI’s ensuring targets are achieved.
- Carry out stock cleanses, action internal transfers quickly and efficiently to meet pre-set stock targets.
- Liaising with local and national customers and ensuring that good customer service is always offered to increase future business.
- Assist in identifying and building a customer base to increase sales fully utilising the truck and trailer proposition on offer within the business.
- Confident and reliable to handle cash and payment systems in accordance with company procedures and policies, always with staff and customer safety as the uppermost priority.
- Work with the parts team to Promote sales and delivery targets, including over counter sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Always Comply to company health and safety procedures.
- Understand, work to and demonstrate the company Core Values daily.
- Other duties as may be required to ensure the smooth running of the branch.
- Work with the van drivers to make sure all deliveries are achieved in a timely manner.
KEY SPECIALIST SKILLS AND KNOWLEDGE
- Proven knowledge of commercial truck and trailer parts.
- Ability to communicate at all levels (both oral and written)
- Good telephone manner.
- Working knowledge of health and safety.
BEHAVIOURS
- Self-Motivated with a positive ‘can do’ attitude
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Parts Advisor - Durham in North East employer: EMS Limited
As a Parts Advisor in Durham, you will join a dynamic team that values collaboration and customer service excellence. Our company fosters a supportive work culture with opportunities for professional growth, ensuring you can develop your skills while contributing to our success. Enjoy competitive benefits and the chance to make a meaningful impact in a thriving local market.
