UK Team Leader (Chain 1 & 5) in Swansea

Swansea Full-Time 13.32 - 13.32 £ / hour (est.) No working from home possible

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At a Glance

Tasks: Lead and inspire the retail team to exceed sales targets and maintain operational excellence.
Company: Mountain Warehouse is a leading retailer known for exceptional customer service and innovative visual merchandising.
Benefits: Enjoy a monthly bonus scheme, 50% colleague discount, and 28 days annual leave.
Other info: This is a permanent part-time position located in Swansea.
Why this job: Shape memorable shopping experiences while fostering a collaborative team environment.
Qualifications: Experience in retail, strong communication skills, and a proactive, results-driven attitude are essential.

The predicted salary is between 13.32 - 13.32 £ per hour.

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
Operational Excellence
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
Sales & Performance
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
Customer Experience
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is:

Passionate about delivering outstanding customer service.
A confident and reliable motivator, with a talent for inspiring others.
Experienced in all areas of retail, from stock control to visual merchandising.
A strong communicator who can engage at all levels and provide constructive feedback.
Proactive and results-driven, with a track record of setting and achieving goals.
Approachable, trustworthy, and a natural team player.
Skilled at problem-solving within company guidelines and policies.

What's in it for you?

Monthly Bonus Scheme: A performance‑driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
50% Colleague Discount across Mountain Warehouse and Animal, with a twice‑yearly uniform allowance.
28 days annual leave, including Bank Holidays.
Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
Generous Colleague Referral Incentive.
Auto‑enrolment Pension scheme.
A stable, successful and supported environment.
Length of service awards.

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!