Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional customer service and exceed sales targets.
- Company: Join Mountain Warehouse, a vibrant retail environment focused on teamwork and innovation.
- Benefits: Enjoy a competitive hourly wage, monthly bonuses, and generous employee discounts.
- Other info: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Shape memorable shopping experiences while developing your leadership skills in a supportive setting.
- Qualifications: Retail experience and strong communication skills are essential for this role.
The predicted salary is between 27000 - 28000 £ per year.
Application Deadline: 1 June 2026
Department: UK Retail
Employment Type: Fixed Term - Part Time
Location: Dundee (DND)
Compensation: £13.32 / hour
Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for a Team Leader (20 Hours) to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.
Key Responsibilities
- Leadership & Team Development
- Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
- Drive continuous growth by coaching, training, and mentoring your team.
- Keep your team informed and engaged through clear, open communication.
- Empower your team with up-to-date product knowledge to meet customer needs confidently.
- Operational Excellence
- Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
- Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
- Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
- Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.
- Sales & Performance
- Motivate your team to meet and exceed sales targets and KPIs.
- Identify growth opportunities for team members and suggest strategies for their development.
- Customer Experience
- Set the standard for exceptional customer service and ensure it’s delivered consistently.
- Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
- Represent the Mountain Warehouse brand with enthusiasm and professionalism.
- Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.
We would love to meet someone who is:
- Passionate about delivering outstanding customer service.
- A confident and reliable motivator, with a talent for inspiring others.
- Experienced in all areas of retail, from stock control to visual merchandising.
- A strong communicator who can engage at all levels and provide constructive feedback.
- Proactive and results-driven, with a track record of setting and achieving goals.
- Approachable, trustworthy, and a natural team player.
- Skilled at problem-solving within company guidelines and policies.
What's in it for you?
- Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.
- 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.
- 28 days annual leave, including Bank Holidays.
- Access to Employee Assistance Programme, and a Colleague Hardship Scheme.
- Generous Colleague Referral Incentive.
- Auto-enrolment Pension scheme.
- A stable, successful and supported environment.
- Length of service awards.
You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!
UK Team Leader (Chain 1 & 5) in Dundee employer: Ems-Inc.
Contact Detail:
Ems-Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Team Leader (Chain 1 & 5) in Dundee
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mountain Warehouse. Check out their social media and website to understand their values and what they stand for. This will help you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your leadership style aligns with motivating teams and delivering exceptional customer service, just like they’re looking for.
✨Tip Number 3
Show off your passion! When you’re in the interview, let your enthusiasm for retail and team leadership shine through. Share specific examples of how you've inspired others and created memorable customer experiences in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace UK Team Leader (Chain 1 & 5) in Dundee
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for retail and customer service shine through in your application. We want to see how you can inspire and motivate a team, so share any relevant experiences that highlight your leadership skills.
Tailor Your CV: Make sure your CV is tailored to the Team Leader role. Highlight your experience in retail, especially in areas like stock control and visual merchandising, as these are key to what we’re looking for at Mountain Warehouse.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be sure to mention specific examples of how you've driven team performance and delivered exceptional customer service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Mountain Warehouse family!
How to prepare for a job interview at Ems-Inc.
✨Know Your Leadership Style
Before the interview, take some time to reflect on your leadership style and how it aligns with the role. Be ready to share specific examples of how you've motivated teams in the past, especially in a retail environment. This will show that you understand the importance of team dynamics and can foster a collaborative atmosphere.
✨Showcase Your Customer Service Skills
Prepare to discuss your approach to exceptional customer service. Think of scenarios where you've gone above and beyond for customers or resolved issues effectively. Highlighting these experiences will demonstrate your commitment to creating memorable shopping experiences, which is key for the Team Leader role.
✨Familiarise Yourself with Visual Merchandising
Since visual merchandising is a big part of the job, brush up on current trends and best practices. Bring examples of successful displays you've created or managed in the past. This will not only show your expertise but also your passion for creating inviting shopping environments.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you as well.