At a Glance
- Tasks: Lead visual merchandising strategies and inspire teams to enhance the in-store experience.
- Company: Join Mountain Warehouse, a growing retail brand with over 400 stores across 9 countries.
- Benefits: Enjoy a competitive salary, hybrid working, generous holiday allowance, and staff discounts.
- Other info: Opportunity for career development and creative input in a dynamic retail environment.
- Why this job: Be part of an exciting growth journey and make a real impact on retail experiences.
- Qualifications: Strong leadership, communication skills, and advanced knowledge of design software required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an enthusiastic and resourceful Visual Merchandising Communications Coordinator to join us on our exciting journey to improve our in-store retail experience. Mountain Warehouse has been growing consistently over the years with over 400 stores across 3 brands covering 9 countries. This is an exciting time to join our business during its growth period.
We are looking for an experienced Visual Merchandising Coordinator who is commercially minded with the ability to coach, train, inspire and clearly communicate the Mountain Warehouse Visual Merchandising vision across all of our retail stores.
Key Responsibilities- VM Strategy
- Work with the Commercial Visual Manager to create the current and future VM strategies.
- Use feedback and learnings from previous seasons to propose new ideas to continue to improve sales density and the customer shopping experience in store.
- Bring creative ideas to the table, with awareness of competitor activity and market trends.
- Train and roll out these strategies through the use of communications with the wider VM team and store guidelines.
- VM Coordination
- Drive overall communication with the Field and Regional VM teams.
- Conduct regular meetings and catch ups with the Field and Regional VM teams ensuring the teams have all required information to implement guidelines and campaigns in store.
- Collate feedback from guideline and campaign implementation to feed into future strategies and communications.
- Promotions
- Actively feed into Print briefing meetings to ensure all required POS is created for in-store promotions.
- Understand the promotional strategy and identify commercial ways to engage our customers in the most effective way.
- Review weekly promotional guidelines in store promotions.
- Campaigns
- Actively feed into Campaign planning – driving the VM strategy and ensuring everything is included that is required to deliver it.
- Manage the VM critical path for the campaign launch ensuring each step is delivered on time.
- Work cross functionally to ensure delivery of the campaign is achievable and manageable for stores.
- Ensure guidelines and communication is regionally specific and clear and concise for stores to deliver great implementation.
- Work collaboratively with the Promotions Coordinator and Campaign Marketing Manager to deliver the final store communications.
- Team Management
- Manage the Visual Merchandising Communications Assistant: outlining clear objectives and assessing outcomes, overseeing delivery of their remit, reviewing performance, and ensuring training & development objectives are met.
- Store Visits
- Conduct monthly store visits – taking learnings and next steps, feeding back to the wider Commercial team and actioning in future VM strategies.
We would like to meet someone who is:
- A confident leader with strong communication skills who can coach, train, and inspire teams of all levels to work towards visual excellence.
- Has high standards with an eye for detail and a determination to get the job done and done well.
- Advanced experience in Adobe Photoshop, InDesign and Microsoft Publisher.
- Competent in Microsoft Office tools including Excel, Teams and Outlook.
- Previous experience of introducing AI tools for VM preferable.
- Competitive salary and benefits package.
- Hybrid working, 3 days in London based office & 2 working from home.
- Holiday allowance.
- 50% staff discount & 25% for family and friends.
- Pension scheme.
Visual Merchandising Communications Coordinator in City of Westminster employer: Ems-Inc.
Mountain Warehouse is an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration in the heart of London. With a commitment to employee growth, we provide opportunities for training and development, alongside a competitive salary and benefits package, including hybrid working options and generous staff discounts. Join us during this exciting growth phase and be part of a team that values innovation and excellence in visual merchandising.
StudySmarter Expert Advice🤫
We think this is how you could land Visual Merchandising Communications Coordinator in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Ems-Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Ems-Inc.!
We think you need these skills to ace Visual Merchandising Communications Coordinator in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Ems-Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Ems-Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Ems-Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Ems-Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
