At a Glance
- Tasks: Lead and inspire teams across 12 stores in Central New Zealand.
- Company: Join a successful outdoor retailer with over 400 stores since 1997.
- Benefits: Enjoy competitive salary, bonuses, company car, and generous employee discounts.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact on store performance and customer experience.
- Qualifications: 2+ years of field management experience, preferably in retail or service.
The predicted salary is between 30000 - 40000 £ per year.
We are a highly successful outdoor retailer who offers quality outdoor clothing and equipment at the lowest prices since 1997. We now have over 400 stores and more than 3000 employees. It’s the teams that make the stores…ours are really important to us and therefore we are looking for a passionate, operational, forward-thinking and people-focused Area Manager to lead our teams.
This role sits within a newly created area of the business, covering Central New Zealand, from Rotorua to Blenheim and everything in between. Established as a result of our continued growth and the need to expand our Area Manager coverage across the store network. As our retail footprint grows, this position will play a key part in supporting store performance, team development, and the overall customer experience.
Reporting to the Senior Area Manager, you will be responsible for the leadership of approximately 12 stores. Your key responsibilities will be to maximise store sales and profitability, focusing on operational and customer service standards, as well as building and developing a strong team through motivational leadership.
Key Responsibilities- Driving sales to achieve business budget and profit growth
- To establish and maintain best practice in Customer care
- Build a people Development strategy to support succession
- Support and coach improvement in Visual Merchandising to achieve company standard
- To deliver operational compliance across your stores
- Building and encouraging relationships
- To ensure adherence to company procedure and policy, protecting the company’s assets and brand and build a strong relationship with our people partners
- Build strong relationships with key Head office partners to develop a robust strategy
- To recruit, coach, develop and manage a high performing team to the standard required by Mountain Warehouse
- Visit stores on a regular cycle to ensure consistency leaving a footprint to support actions and target increased visits to reverse underperformance
- Constantly looking for opportunities to grow profit by reducing costs
- Driving Key Performance Indicators through the Store teams and ensuring stores are commercial for the market
- Analysing business results and trends taking appropriate action to drive sales and profitability
- Visiting stores and adding value by leaving clear and supportive actions to meet the business strategy and directions of your line manager
- Recognising outstanding sales performance across your teams
- Developing, sharing and implementing best practice across the area
- Communicating regularly with the Senior Area Manager and Head Office, concerning problems and highlighting opportunities
- Being an inspirational leader, demonstrating positive service and management techniques
- Proven successful track record in delivering service, sales and profit expectations at field level
- A minimum of 2 years field management experience, preferably in the Retail or Service Sector - apparel experience would be a huge advantage
- Proven people management, communication and leadership skills
- Demonstrated track record of managing a project such as opening stores successfully and dealing efficiently with issues as they arise
- Competitive salary and benefits package
- Bonus scheme
- Company Car
- 50% Employee Discount across Mountain Warehouse and Animal
- Twice-yearly uniform allowance
- Employee Referral Incentive
- Employee Assistance Programme
- Holiday allowance
- 50% staff discount & 25% for family and friends
Area Manager - Central New Zealand employer: Ems-Inc.
As a leading outdoor retailer with a strong commitment to quality and customer service, we pride ourselves on fostering a dynamic and supportive work environment. Our Area Manager role in Central New Zealand offers not only competitive salaries and benefits, including a generous employee discount and bonus scheme, but also ample opportunities for personal and professional growth within a rapidly expanding company. Join us to lead passionate teams, drive performance, and make a meaningful impact in the outdoor retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager - Central New Zealand
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Ems-Inc., may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Area Manager - Central New Zealand
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Ems-Inc. that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Ems-Inc. will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Ems-Inc. and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Ems-Inc.
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Ems-Inc., it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Ems-Inc.!
