Technical Service Coordinator

As Technical Operations Coordinator, you’ll play a vital role at the heart of innovative, high-profile healthcare projects. This is a rare opportunity to join a dynamic Operations team where your coordination skills will directly contribute to the successful delivery of complex, fast-paced projects that truly make a difference. You’ll take the lead in managing maintenance schedules, coordinating service partner visits, and supporting the Technical Operations Team in delivering exceptional service standards. Your work will help ensure operational excellence, technical compliance, and cost efficiency across a growing portfolio of healthcare environments. This is more than just a support role; it’s a chance to be part of something impactful, where your contribution is valued, visible, and central to the success of every project.

Main Duties

• Respond promptly to queries via the Operations Helpdesk, ensuring timely resolution or escalation as required.
• Coordinate and book in repair works, servicing, and planned preventative maintenance (PPM) activities across healthcare units.
• Prepare and maintain rolling maintenance schedules, ensuring all activities are planned efficiently and in compliance with service intervals.
• Work closely with the Technical Operations, production, and engineering teams to plan and coordinate complex maintenance and repair tasks.
• Ensure operational continuity by supporting the daily running of healthcare units with minimal disruption to services.
• Manage and update all compliance and maintenance documentation, including certificates, service reports, and inspection records.
• Raise and track purchase orders (POs) and liaise with suppliers and service partners to ensure timely delivery of services.
• Maintain accurate records in asset management and facility management systems, ensuring data integrity and document control.
• Analyse maintenance and performance data to identify trends, risks, and opportunities for service improvement.
• Support internal audits and regulatory inspections by ensuring documentation is audit-ready and in line with policy.
• Monitor contractor performance and provide feedback to ensure high service standards are maintained.
• Assist in the mobilisation of new units by preparing technical packs, compliance checklists, and onboarding service partners.
• Contribute to continuous improvement initiatives within the Technical Operations function.

Requirements

Essential

• Minimum of 12 months’ experience in an office-based or administrative coordination role.
• Proven experience in maintenance scheduling, booking service visits, and tracking tasks to completion.
• Prior experience working in a technical, engineering, or facilities environment (e.g., healthcare engineering, mobile medical units, estates & facilities, or plant maintenance).
• Confident working with and interpreting technical documentation, service manuals, and maintenance procedures.
• Experience liaising with contractors, engineers, or service providers to coordinate and follow up on technical tasks.
• Demonstrable ability to work across departments (technical, production, logistics) to deliver coordinated services.
• Competent in analysing maintenance data and presenting findings or trends to support performance monitoring and planning.

Desirable

• Experience working within healthcare estates, medical technology, or a regulated technical environment.
• Exposure to mobile or modular unit maintenance (e.g., trailers, welfare units, medical scanning units).
• Experience in handling customer or stakeholder inquiries, feedback, and complaints in a service-driven environment.
• Working knowledge of procurement or supply chain processes, including liaising with vendors and raising purchase orders.
• Proficient in Microsoft Office and business systems (e.g., SharePoint, Teams, Excel reporting tools).
• Experience supporting audits (internal, external, or regulatory) with responsibility for documentation readiness.
• Ability to work in a fast-paced environment with shifting priorities and reactive maintenance needs.
• Awareness of sustainability or energy efficiency practices in facilities and maintenance operations.

Key Skills

• Excellent communication skills – both written and verbal, with the ability to communicate clearly with technical and non-technical stakeholders.
• Strong geographical and logistical understanding, especially when coordinating mobile units or regional contractors.
• High-level administration and document management skills with a focus on compliance and audit readiness.
• Ability to understand, interpret, and act on technical data, equipment specifications, and service documentation.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) and comfortable with digital systems and databases.
• Exceptional time management, prioritisation, and multitasking skills in a fast-paced environment.
• Sharp attention to detail with the ability to spot inconsistencies or risks in documentation or data.
• Confident in triaging technical issues and escalating critical tasks appropriately to ensure timely resolution.
• Ability to work collaboratively with cross-functional teams (technical, production, logistics, customer service).
• Problem-solving mindset with a proactive approach to identifying service or process improvements.
• Ability to handle confidential or sensitive information professionally and in line with data protection standards.
• Strong customer service ethos, with the ability to manage expectations and deliver high-quality support.

Other Requirements

• Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices).
• Able to travel throughout the UK and Overseas if required.

Benefits

• Bank holidays, plus 25 days annual leave, increasing to 28 after 5 years.
• Buy & Sell holidays.
• Enhanced Maternity and Paternity leave.
• 1 Occasion day each year, this could be your child's first day of school, their nativity play or your own birthday - the choice is yours!
• Healthshield, our healthcare cash plan.
• Cycle to work scheme.
• Electric car scheme.
• Tech scheme.
• Wellbeing support from our qualified mental health first aiders.