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- Tasks: Manage and deploy state-of-the-art Medical Units across the UK.
- Company: Join a dynamic team focused on delivering top-notch medical services.
- Benefits: Enjoy 25 days annual leave, enhanced family leave, and wellness support.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Strong customer service skills and a valid UK driving licence required.
- Other info: Flexible working hours with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Working as part of a team or on your own to provide on-site Unit Management service, deploying, servicing or removing state of the art Medical Units in the UK. You will be responsible to ensure the unit Operators have everything they need to deliver the best possible service.
Main duties:
- Unit Management
- Drive the Medical vehicle unit to each site according to the agreed schedule and route.
- Communicate with the site contact prior to setting up the vehicle, to ensure complete satisfaction of vehicle positioning.
- Erect the vehicle and equipment, in accordance with the standard layout.
- Work in a flexible manner with the deployment team to solve problems and ensure the unit is delivered successfully.
- Any other reasonable task as instructed by your line manager.
- The role involves driving a variety of vehicles from van to class 1. Delivering consumables to units in a lightweight van and delivering/collecting lightweight medical vehicles to and from locations.
- A portion of this work will be yard based, readying units for deployments etc.
- Working 5 days out of 7 including occasional evening and weekend work. (£30 overnight allowance given).
- Working away from home for the duration of the shift.
Medical Vehicle Management
- Responsible for maintaining the presentation of the vehicle and delivery to the highest possible standard throughout deployment.
- Returning the vehicle to the designated storage site in a condition suitable for immediate departure to the next assignment.
- Discrepancies or damage to the vehicle or third party must be reported to the Transport Manager & UM Manager.
- Carry out basic maintenance, or preparation duties, as required to complete each deployment, or to proceed according to the drivers schedule.
- Service the vehicle and other equipment on site.
Compliance
- Complete all paperwork, documentation and returns on time related to the tour.
- Ensure compliance with Drivers Hours & working time directive (WTD).
- Maintain the highest level of personal presentation whilst adhering to the standards of attire.
- Ensure on site risk assessments, site surveys are conducted and all records are submitted promptly and accurately.
Performance Measures
- To achieve no traffic and speeding offences or fines.
- Exceed client expectations with no negative feedback.
- Achieve no infringement on Tachograph or WTD.
- Timely reporting of any Incidents or accidents complete with statements (24h).
- Client feedback reports 100% meets - exceed expectation in terms of vehicle delivery and Roadshow Manager Presentation, initiative and management of the event.
Experience - Essential
- Excellent customer service, organisational skills and interpersonal skills.
- Attention to detail with regards to presentation of self, the unit and all aspects of work.
- Good communicator and professional approach both internally and with clients, suppliers and the public.
- Ability to give constructive feedback and suggestions.
- Self-Motivated and committed, to high standards and tight deadlines.
- Flexible attitude to work – the ability to adapt to changing demands and situations.
- Able to work away from home for extended periods, occasionally with unsocial hours.
- Listening skills – to fully understand the requirements of each job when verbally briefed.
- Full UK residency and hold a valid driving license and have suitable transport provisions (public transport is not recommended due to location of offices).
- Able to travel throughout the UK and Overseas.
- At all times you must work within the guidelines set out in EMS’ ISO processes, Health and Safety procedures and the Employee Handbook.
- This post is subject to a satisfactory DBS check which will disclose all cautions reprimands and warnings as well as convictions.
Experience – Preferable
- Physical Fitness: Some of your daily roles may require physical stamina, such as the ability to lift and carry heavy items.
- Vehicle Maintenance Skills: Basic understanding of vehicle maintenance and troubleshooting can be valuable.
- Safety Record: A demonstrated commitment to safe driving practices is crucial.
- Driving Experience.
Key Skills
- Safety Consciousness.
- Able to travel throughout the UK.
- Customer focussed.
- Effective time management.
- Problem-Solving Abilities.
Other Requirements
- Working overseas includes short term trips of a maximum of 31 days at a time, but can be extended depending on the business needs.
Benefits
- You work hard for us; we work hard for you. It is that simple.
- Bank holidays, plus 25 days annual leave, increasing to 28 after 5 years.
- Buy & Sell Holidays.
- Enhanced Maternity and Paternity Leave.
- 1 Occasion Day each year; this could be your child’s first day of school, their nativity play, or your own birthday – the choice is yours!
- Healthshield Cycle to Work Scheme.
- Tech Scheme.
- Electric Car Scheme.
- Subsidised company events and gatherings.
- Well being support from our qualified Mental Health First Aiders, as well as via our health scheme.
If you want to join us as our Unit Manager - click apply now!
Unit Manager in Chester employer: EMS Healthcare
Contact Detail:
EMS Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Unit Manager in Chester
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific projects or initiatives that excite you.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about the role and even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to unit management and customer service. We want to see your problem-solving skills in action, so think of examples from your past experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the position and appreciate the opportunity to chat.
We think you need these skills to ace Unit Manager in Chester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in unit management and customer service. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be liaising with site contacts and team members, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect this.
Highlight Your Flexibility: We value a flexible attitude, so don’t forget to mention any experiences where you adapted to changing demands or worked unsocial hours. It shows us you're ready for the challenges of the role!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at EMS Healthcare
✨Know Your Vehicle Inside Out
Make sure you brush up on your knowledge of vehicle maintenance and troubleshooting. Being able to discuss how you would handle basic maintenance or prepare a vehicle for deployment will show that you're proactive and ready for the role.
✨Demonstrate Your Customer Service Skills
Since this role involves excellent customer service, think of specific examples where you've gone above and beyond for a client. Be prepared to share these stories during the interview to highlight your interpersonal skills and commitment to client satisfaction.
✨Show Flexibility and Problem-Solving Abilities
The job requires a flexible attitude and the ability to adapt to changing demands. Prepare to discuss situations where you've had to think on your feet or solve unexpected problems, as this will demonstrate your readiness for the dynamic nature of the role.
✨Prepare for Compliance Questions
Familiarise yourself with compliance standards, especially regarding health and safety procedures. Be ready to explain how you ensure adherence to regulations in your previous roles, as this will be crucial for maintaining high standards in the Unit Manager position.
