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For Companies At a Glance
- Tasks: Support daily operations, manage orders, and provide top-notch customer service.
- Company: Join EMS, a global leader in innovative medical devices.
- Benefits: Dynamic work environment with opportunities for growth and collaboration.
- Other info: Fixed-term contract with a chance to thrive in a fast-paced industry.
- Why this job: Make a real impact in healthcare while developing your skills.
- Qualifications: Experience in admin or customer service, strong organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
ABOUT EMS
EMS is a global leader in the design, manufacturing, and distribution of precision medical devices used in dental prevention, pain therapy, and urology. With over 40 years of expertise, EMS delivers innovative solutions across three key medical fields:
- Dental Prevention – Inventors of Guided Biofilm Therapy (GBT), an evidence-based protocol for biofilm management
- Pain Therapy – Leaders in shock wave technologies for musculoskeletal treatments
- Urology – Market leaders in endoscopic lithotripsy
Driven by our core values—Respect, Excellence, and Client Orientation—we are committed to delivering clinically proven, minimally invasive treatments that improve patient outcomes worldwide.
MISSION
As an Office Administrator, you will support the day-to-day operations of the UK office, ensuring smooth administrative, order processing, and customer support activities. You will play a key role in maintaining efficient internal processes and delivering high-quality service to customers and partners.
TASKS & RESPONSIBILITIES
- Process and manage customer sales orders accurately and in a timely manner
- Respond to client inquiries and provide administrative support
- Follow up on orders, deliveries, and payment status
- Generate invoices and support payment tracking
- Support the day-to-day operations of the office
- Monitor and maintain stock levels
- Manage incoming phone calls and emails
- Coordinate with internal teams (Sales, Customer Care, Finance) to ensure smooth operations
PROFILE & REQUIREMENTS
- Previous experience in an administrative, customer service, or office support role
- Strong organizational and multitasking skills
- Good attention to detail and ability to manage priorities
- Customer-oriented mindset with strong communication skills
- Proficient in Microsoft Office and ERP systems (experience with order processing is a plus)
- Fluent in English; any additional language is a plus
WHY JOIN EMS?
At EMS, you will join a dynamic and international environment where innovation, quality, and collaboration are at the core of everything we do. You will have the opportunity to contribute to impactful projects, work with multidisciplinary teams, and grow within a fast-evolving and demanding industry. EMS offers a stimulating workplace where initiative, ownership, and continuous improvement are encouraged.
POSITION DETAILS
- Contract: Fixed-term (12 months – maternity cover)
- Location: Cambridgeshire, England, United Kingdom
- Start date: To be defined
Office Administrator (12 months – maternity cover) in Cambridge employer: EMS - Electro Medical Systems
Contact Detail:
EMS - Electro Medical Systems Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator (12 months – maternity cover) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the lookout for an Office Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching EMS and understanding their core values—Respect, Excellence, and Client Orientation. Tailor your answers to show how your skills align with their mission and how you can contribute to their innovative solutions.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on showcasing your organisational skills and customer-oriented mindset, which are key for the Office Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the EMS team and contributing to their impactful projects.
We think you need these skills to ace Office Administrator (12 months – maternity cover) in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous administrative roles and any customer service experience to show us you're the right fit for the Office Administrator position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in working with EMS and how your values align with ours. Don’t forget to mention your organisational skills and attention to detail!
Showcase Your Tech Skills: Since proficiency in Microsoft Office and ERP systems is key, make sure to mention any relevant software experience. If you've handled order processing before, let us know how you did it efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at EMS - Electro Medical Systems
✨Know Your Stuff
Before the interview, make sure you understand EMS's core values and their products. Familiarise yourself with Guided Biofilm Therapy and shock wave technologies. This will show your genuine interest in the company and help you connect your skills to their mission.
✨Show Off Your Organisational Skills
As an Office Administrator, you'll need to juggle multiple tasks. Prepare examples from your past experience where you've successfully managed priorities or improved processes. This will demonstrate your ability to handle the responsibilities of the role.
✨Practice Your Communication
Since strong communication skills are key for this position, practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to customer service.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the specific challenges the office faces. This shows you're not just interested in the job, but also in how you can contribute to the team's success.