At a Glance
- Tasks: Support customer onboarding and maintain accurate commercial records.
- Company: Join a dynamic team focused on customer experience and business growth.
- Benefits: Enjoy competitive pay, 25 days leave, and a wellbeing scheme.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be part of a proactive team driving commercial success and building relationships.
- Qualifications: Experience in administration, strong attention to detail, and CRM skills.
The predicted salary is between 25185 - 28000 £ per year.
Benefits
- Competitive pay rates and a bonus scheme
- 25 days annual leave plus the option to buy or sell leave
- Enhanced maternity and paternity leave
- Employee support, including life assurance and critical illness pay
- Wellbeing Scheme, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatments
- 24/7 anonymous access to advice on any aspect of health and wellbeing
- Financial wellbeing support, including access to affordable loans, savings plans, advanced earned pay and financial education
- Savings on online purchases from retailers and utilities to entertainment and beyond
About Our Opportunity
We’re looking for a proactive and detail-oriented Commercial Support Administrator to join our Customer Experience team. In this role, you’ll provide essential support to the wider Commercial function, ensuring pricing, contracts, supplier information, customer records, and financial processes are accurate, compliant, and up to date. This is a fantastic opportunity for someone who enjoys administration, building relationships, and supporting commercial activities that help drive business growth.
What You Will Be Doing
- Supporting customer onboarding and providing excellent service to customers and suppliers.
- Maintaining CRM records, contracts, pricing information, and commercial systems.
- Monitoring purchase tickets and ensuring pricing and contract data remains accurate.
- Processing payments, self-bills, and trader invoices accurately and on time.
- Supporting the Commercial Buying team with supplier and customer interactions.
- Managing supplier enquiries, pricing confirmations, and coordinating collections and deliveries.
- Carrying out regular data checks and resolving discrepancies quickly.
- Identifying opportunities to support increased volumes, material supply, and commercial growth.
- Managing emails, workload trackers, and general administrative activities to keep processes running smoothly.
About You
- Previous experience in an administrative or commercial support role.
- Strong attention to detail and commitment to accuracy.
- Confident using Microsoft Office, particularly Excel.
- Experience using CRM systems and databases.
- Excellent communication and relationship-building skills.
- Well organised and able to prioritise tasks in a fast-paced environment.
- Commercially aware, proactive, and solutions-focused.
- A team player who takes ownership and enjoys supporting others.
Recruitment Agencies
We operate a strict Preferred Supplier List (PSL) and do not accept speculative CVs. Any unsolicited CVs, whether related to a specific position or submitted speculatively, will not be considered.
Commercial Support Administrator in Darlaston employer: EMR UK
As a Commercial Support Administrator, you will thrive in a dynamic and supportive work environment that prioritises employee wellbeing and growth. With competitive pay, generous leave options, and comprehensive health support, our company fosters a culture of collaboration and excellence, ensuring you have the resources to succeed both personally and professionally. Join us in a role that not only enhances your administrative skills but also contributes to meaningful commercial activities that drive our business forward.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Administrator in Darlaston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EMR UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EMR UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Administrator in Darlaston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EMR UK:Your cover letter is your chance to shine! Tell us why you want to work at EMR UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EMR UK!
How to prepare for a job interview at EMR UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
