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- Tasks: Welcome guests, manage diaries, and provide excellent customer service daily.
- Company: Join a dynamic team focused on maintaining a welcoming environment.
- Benefits: Enjoy a competitive salary and a supportive work culture.
- Why this job: Perfect for those who love interacting with people and thrive in a busy setting.
- Qualifications: A-Level/BTEC or equivalent; previous receptionist experience preferred.
- Other info: Must reside in London and have the right to work in the UK.
The predicted salary is between 27000 - 35000 £ per year.
Position: Receptionist – General Administrator
Department: Operations
Position Reports To: Building Manager
Length of Contract: Permanent
Salary: £27,000 - £35,000 based on experience
Hours of Work: 8:30 AM to 5:30 PM, Monday - Friday
Main Duties:
- Provide excellent customer service by greeting and welcoming all guests and employees upon arrival.
- Prepare, arrange, and offer refreshments to guests whilst they wait for their meetings/appointments.
- Manage diaries/calendars.
- Direct visitors to the appropriate person and office.
- Answer, screen, and forward incoming phone calls and make external calls as needed.
- Provide basic and accurate information in person and via phone/email.
- Ensure the reception area is tidy and presentable, with all necessary stationery and materials (e.g., pens, forms, and brochures).
- Receive, sort, and distribute daily mail and deliveries.
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue/change/cancel fobs).
- Order building and office supplies and keep inventory of stock.
- Run daily building checks to ensure that the building is in good order.
- Liaise with the Block Management Company and all building service providers and contractors to maintain the building in good operational order.
- Update calendars, schedule meetings, and book meeting rooms.
- Arrange travel and accommodation and prepare vouchers.
- Maintain records of office expenses and costs.
- Perform other clerical duties such as filing, photocopying, transcribing, faxing, and posting mail.
- Provide effective reception service.
- Write letters and emails on behalf of the property management team.
- Assist the Head of Property Management and provide support to the Property Management team as required.
- Handle general administration for property management – applying for HMOs, landlord licences, record keeping, and liaising with managing agents.
- Perform general personal assistant duties as needed.
Profile:
- Must reside in London, ideally close to Central London.
- Apply only if you have relevant experience.
Qualifications and Skills:
- A-Level/BTEC education or equivalent; additional education or certifications in office administration or management is a plus.
- Previous experience in a receptionist or customer service role is preferred.
- Excellent verbal and written communication skills.
- Professional and pleasant demeanour with a strong customer service background.
- Excellent organisational and multitasking abilities.
- Proficiency in using standard office equipment, including multi-line phone systems and computer software (MS Office, email, and calendar applications).
- Ability to maintain composure in a fast-paced environment and handle difficult situations with tact and diplomacy.
- Familiarity with building access control systems and security protocols is advantageous.
- Flexibility to work shifts, including evenings and weekends, as required.
For this position, you must have the full right to work in the UK.
Balie - receptiemedewerker employer: EMR | Specialist in Marketing Recruitment
Contact Detail:
EMR | Specialist in Marketing Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Balie - receptiemedewerker
✨Tip Number 1
Familiarise yourself with the specific duties of a receptionist, especially in a property management context. Understanding the nuances of managing diaries, handling mail, and liaising with service providers will give you an edge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in previous roles. Being able to demonstrate your ability to maintain composure and tact under pressure is crucial for this position.
✨Tip Number 3
Network with professionals in the property management sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the job.
✨Tip Number 4
Research common office software and tools used in reception roles, particularly those related to diary management and communication. Being proficient in these tools will not only help you stand out but also prepare you for the daily tasks you'll face.
We think you need these skills to ace Balie - receptiemedewerker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise skills like organisation, multitasking, and communication, as these are crucial for the receptionist role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific experiences that demonstrate your ability to provide excellent customer service and manage administrative tasks effectively.
Highlight Relevant Skills: In your application, clearly outline your proficiency with office equipment and software, as well as any experience with building access control systems. This will show you are well-prepared for the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a receptionist.
How to prepare for a job interview at EMR | Specialist in Marketing Recruitment
✨Showcase Your Customer Service Skills
As a receptionist, excellent customer service is key. Be prepared to share specific examples of how you've provided outstanding service in previous roles. Highlight your ability to handle difficult situations with tact and diplomacy.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. Discuss your experience with managing diaries, scheduling meetings, and keeping track of office supplies. Mention any tools or software you’ve used to stay organised.
✨Familiarise Yourself with the Company
Research the company and its operations before the interview. Understanding their values and services will help you tailor your responses and show genuine interest in the position.
✨Prepare for Common Receptionist Scenarios
Think about common scenarios you might face as a receptionist, such as handling multiple phone calls or directing visitors. Prepare responses that demonstrate your problem-solving skills and ability to multitask effectively.
