About Our Opportunity We’re looking for a Customer Service Team Leader to join our Contact Centre team in Warrington. In this role, you’ll lead a small, dedicated team delivering excellent customer service in a fast-paced call centre environment, managing a high volume of customer calls and emails each day. You’ll help ensure our service remains consistent, compliant, and customer-focused, while supporting your team to stay organised, motivated, and performing at their best. What You Will Be Doing Leading, coaching, and motivating a customer service team to achieve shared goals. Ensuring agreed service standards are met and customer interactions are handled consistently. Supporting the team with customer enquiries and triaging issues to the right teams for resolution. Monitoring customer feedback, identifying trends, and contributing to continuous improvement. Working closely with operations, commercial, logistics, and finance teams to ensure alignment and smooth service delivery. Building strong working relationships across the business and supporting a positive team culture. About You Previous experience leading or coaching a team in a customer service environment. Strong communication skills with the ability to support customers and colleagues effectively. Organised, resilient, and comfortable working in a fast-paced setting. Detail-focused with a commitment to accuracy and service standards. A supportive, people-focused leader who enjoys developing others and driving improvement. If you’re passionate about customer experience and ready to lead a team in a busy contact centre environment, we’d love to hear from you.
Customer Service Team Leader in Warrington employer: EMR Group
EMR Group is an excellent employer, offering a supportive work culture that values independence and expertise in the field of mechanical maintenance. With competitive benefits including a company van, tools, and opportunities for overtime, employees can thrive in their roles while enjoying a balanced Monday to Friday schedule. The company prioritises employee growth, providing training and development opportunities to enhance skills and advance careers in the dynamic environment of South and South-West London.
