At a Glance
- Tasks: Lead and develop a high-performing team to enhance customer support and operational efficiency.
- Company: Dynamic company focused on delivering exceptional customer experiences.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity for travel and collaboration across multiple locations.
- Why this job: Make a real impact by improving processes and leading a motivated team.
- Qualifications: Experience in team leadership and a strong understanding of customer-focused operations.
The predicted salary is between 32000 - 35000 £ per year.
About Our Opportunity
We’re looking for an experienced and people-focused Commercial Support Manager to lead our Commercial Support function and help deliver an outstanding experience for both customers and colleagues. Based in Warrington, this role is responsible for ensuring the team, processes, and systems are in place to support a fast-paced commercial operation. This is a hands-on leadership role where you’ll coach and develop a high-performing team, drive continuous improvement, and work closely with commercial, operational, logistics, and planning teams to ensure the business operates efficiently and effectively.
What You Will Be Doing
- Leading, coaching, and developing the Commercial Support team through regular feedback, mentoring, and performance management.
- Managing team workloads and priorities to ensure excellent service levels and efficient delivery.
- Monitoring KPIs, quality measures, and service performance to identify opportunities for improvement.
- Championing quality, accuracy, and compliance across all commercial support activities.
- Working closely with the Commercial Improvements Manager to implement new processes, systems, and ways of working.
- Driving a strong operational rhythm through team meetings, performance reviews, and workload planning.
- Supporting onboarding, training, and development to build team capability and confidence.
- Building strong relationships across commercial, operational, logistics, and planning teams to ensure alignment and collaboration.
- Identifying and implementing improvements that enhance efficiency, service delivery, and customer experience.
Your leadership will help create a motivated, customer-focused team that consistently delivers high-quality support across the business.
About You
- Experience leading teams within a commercial, customer service, or business support environment.
- Strong understanding of customer-focused operations and commercial processes.
- Proven ability to manage high volumes of work while maintaining quality and service standards.
- Experienced in coaching, developing, and motivating teams to achieve their full potential.
- Strong organisational, communication, and stakeholder management skills.
- Comfortable using performance data and KPIs to drive improvement and decision-making.
- A collaborative leader who can build strong relationships across multiple departments.
- Proactive, solutions-focused, and committed to continuous improvement.
Additional Requirements:
- Willingness to travel regularly to EMR Commercial Support hubs, including Warrington, Darlaston, Southampton, and Bellshill.
If you're passionate about developing people, improving processes, and delivering exceptional customer support, we'd love to hear from you.
Commercial Support Manager in Warrington employer: EMR Group
As a Commercial Support Manager at our Warrington location, you will thrive in a dynamic and supportive work environment that prioritises employee development and collaboration. We offer comprehensive training programmes, a strong focus on continuous improvement, and the opportunity to lead a motivated team dedicated to delivering exceptional customer experiences. Join us to be part of a culture that values innovation, teamwork, and personal growth, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Manager in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EMR Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EMR Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Manager in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EMR Group:Your cover letter is your chance to shine! Tell us why you want to work at EMR Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EMR Group!
How to prepare for a job interview at EMR Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
