At a Glance
- Tasks: Support customer onboarding and maintain accurate commercial records.
- Company: Join a dynamic Customer Experience team in a thriving business.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a key player in driving business growth and building strong relationships.
- Qualifications: Experience in administration, strong attention to detail, and excellent communication skills.
The predicted salary is between 28000 - 28500 £ per year.
About Our Opportunity
We’re looking for a proactive and detail-oriented Commercial Support Administrator to join our Customer Experience team. In this role, you’ll provide essential support to the wider Commercial function, ensuring pricing, contracts, supplier information, customer records, and financial processes are accurate, compliant, and up to date. This is a fantastic opportunity for someone who enjoys administration, building relationships, and supporting commercial activities that help drive business growth.
What You Will Be Doing
- Supporting customer onboarding and providing excellent service to customers and suppliers.
- Maintaining CRM records, contracts, pricing information, and commercial systems.
- Monitoring purchase tickets and ensuring pricing and contract data remains accurate.
- Processing payments, self-bills, and trader invoices accurately and on time.
- Supporting the Commercial Buying team with supplier and customer interactions.
- Managing supplier enquiries, pricing confirmations, and coordinating collections and deliveries.
- Carrying out regular data checks and resolving discrepancies quickly.
- Identifying opportunities to support increased volumes, material supply, and commercial growth.
- Managing emails, workload trackers, and general administrative activities to keep processes running smoothly.
Your work will help ensure reliable commercial information, strong supplier relationships, and efficient day-to-day operations.
About You
- Previous experience in an administrative or commercial support role.
- Strong attention to detail and commitment to accuracy.
- Confident using Microsoft Office, particularly Excel.
- Experience using CRM systems and databases.
- Excellent communication and relationship-building skills.
- Well organised and able to prioritise tasks in a fast-paced environment.
- Commercially aware, proactive, and solutions-focused.
- A team player who takes ownership and enjoys supporting others.
If you enjoy working with data, supporting customers and suppliers, and playing a key role in a busy commercial team, we'd love to hear from you.
Commercial Support Administrator in Warrington employer: EMR Group
Join our dynamic Customer Experience team as a Commercial Support Administrator, where you'll thrive in a supportive and collaborative work culture that values attention to detail and proactive problem-solving. We offer excellent employee growth opportunities, competitive benefits, and a chance to make a meaningful impact on our commercial activities, all while working in a vibrant environment that fosters strong relationships with customers and suppliers.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Administrator in Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EMR Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EMR Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Administrator in Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EMR Group:Your cover letter is your chance to shine! Tell us why you want to work at EMR Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EMR Group!
How to prepare for a job interview at EMR Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
