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For Companies At a Glance
- Tasks: Engage with property owners and manage leads for empty homes sales.
- Company: Join a growing company focused on transforming empty properties into homes.
- Benefits: Enjoy remote work, flexible hours, competitive pay, and performance bonuses.
- Why this job: Be part of a supportive team that values customer relationships and offers ongoing training.
- Qualifications: 1 year in property or customer service; strong communication skills required.
- Other info: Experience with Salesforce CRM is a plus but not mandatory.
We are seeking a motivated and customer-focused Customer Support Executive to join our dynamic team. Although London based, this is a fully remote position with flexible working hours to suit your schedule. In this role, you will engage with property owners identified by our research team to discuss potential interest in selling their empty homes. You will also serve as a point of contact for members of the public who submit empty property leads, keeping them informed of our progress and fostering positive relationships., * Proactively manage outbound calls to follow up on empty property leads.
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Build strong relationships with property owners, providing clear information and guidance on potential property sales.
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Keep members of the public informed on the status of their submitted property leads.
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Provide expert knowledge about the company’s services and offerings to potential clients.
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Maintain accurate, up-to-date records of all client interactions. Experience with Salesforce CRM is preferred but not essential.
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At least 1 year of experience within the empty property or related property sector.
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Proven ability to build and maintain strong customer relationships.
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Strong communication skills, both written and verbal, with the ability to handle multiple enquiries.
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A positive, proactive attitude and a passion for customer service.
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Previous / current experience in the property industry is desirable.
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Competitive hourly rate, with an attractive bonus scheme based on performance.
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Opportunity to work in a growing and successful company.
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A supportive, collaborative, and flexible work environment.
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Ongoing training and development to help you succeed.
To discuss the role further, or to apply, please send a CV and covering letter to simon@emptypropertyhunters.co.uk or call 07779 295968.
Empty Homes Customer Support Executive employer: Empty Property Hunters
Contact Detail:
Empty Property Hunters Recruiting Team
+447779295968
simon@emptypropertyhunters.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Empty Homes Customer Support Executive
✨Tip Number 1
Familiarize yourself with the property market, especially regarding empty homes. Understanding the challenges and opportunities in this niche will help you engage more effectively with property owners.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with various stakeholders, being clear and concise will help you build strong relationships and keep everyone informed.
✨Tip Number 3
Get comfortable with using CRM tools like Salesforce. Even if it's not essential, having a basic understanding of how to manage client interactions through a CRM can set you apart from other candidates.
✨Tip Number 4
Show your passion for customer service during any discussions. Highlighting your proactive attitude and commitment to helping clients will resonate well with our team and demonstrate that you're a great fit for the role.
We think you need these skills to ace Empty Homes Customer Support Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Executive in the empty property sector. Tailor your application to highlight relevant experiences and skills that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should reflect your passion for customer service and your proactive attitude. Mention specific examples of how you've successfully built relationships with clients in the past, especially in the property sector.
Highlight Relevant Experience: In your CV, emphasize any experience you have in the property industry or customer support roles. If you have used Salesforce CRM, be sure to mention it, as it is preferred for this position.
Proofread Your Application: Before submitting your CV and cover letter, carefully proofread them for any spelling or grammatical errors. A polished application reflects your attention to detail and strong communication skills.
How to prepare for a job interview at Empty Property Hunters
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've successfully built relationships with clients in the past, especially in the property sector.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you handle multiple inquiries and keep clients informed about their leads.
✨Familiarize Yourself with the Company’s Services
Research the company's offerings and be ready to discuss how they align with your experience. This will show that you're proactive and genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve handling difficult situations or managing client expectations. Think of examples from your previous roles where you successfully navigated similar challenges.
