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For Companies At a Glance
- Tasks: Coordinate daily operations, manage job lifecycles, and ensure customer satisfaction.
- Company: Join a dynamic team focused on delivering exceptional service in Facilities Management.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and skill development.
- Why this job: Be the central hub of communication, making a real impact on service efficiency and customer experience.
- Qualifications: 3 years in administration or service coordination; strong IT and communication skills required.
- Other info: Ideal for proactive individuals looking to enhance their organisational skills in a supportive setting.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and organised Service Co-ordinator to join our team. This role is key in ensuring smooth day-to-day operations across our service function, acting as a central point of contact for customers, engineers, suppliers, and internal teams.
Main Responsibilities of the Service Co-ordinator:
- Manage the full job lifecycle from raising job numbers through to invoicing
- Keep the engineering schedule updated and coordinate with other Service Co-ordinators
- Maintain regular customer communication and manage job progress in line with KPIs
- Oversee quotations, including reviewing, signing off, and analysing performance
- Liaise with stores for parts pricing and subcontractor costs
- Ensure databases, asset lists, and contract information are accurate and up to date
- Issue weekly PPM schedules and support monthly valuation reporting
- Invoice preparation, matching, and profitability checks
- Collaborate with management to improve efficiency and support system implementation (Siclops)
- Attend performance review meetings with customers
Key Skills & Experience of the ideal Service Co-ordinator:
- Minimum 3 years’ experience in an administration or service coordination role
- Strong organisational and time management skills
- Excellent communication – both written and verbal
- Advanced IT skills, particularly in Microsoft Office (Word, Excel, Outlook) and ideally Siclops
- Experience in customer service, preferably within Facilities Management (FM)
Qualifications of the ideal Service Co-ordinator:
- A-Level or equivalent (preferred)
If interested, please contact Holly on the details provided.
Service Coordinator employer: EmPro Consultants Limited
Contact Detail:
EmPro Consultants Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Coordinator. Understanding the job lifecycle, from job numbers to invoicing, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your organisational and time management skills. Consider using tools or methods that can showcase your ability to manage multiple tasks effectively, as this is crucial for the role.
✨Tip Number 3
Enhance your communication skills by practising how to convey information clearly and concisely. This will be vital when liaising with customers and internal teams.
✨Tip Number 4
If you have experience with Microsoft Office and Siclops, be prepared to discuss specific examples of how you've used these tools in previous roles. This will show your technical proficiency and readiness for the position.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or service coordination. Emphasise your organisational skills and any specific software knowledge, especially with Microsoft Office and Siclops.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive nature and ability to manage multiple tasks. Mention your experience in customer service and how it aligns with the responsibilities of the Service Coordinator role.
Highlight Key Skills: In your application, clearly outline your strong communication skills and time management abilities. Provide examples of how you've successfully managed job lifecycles or coordinated with teams in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Coordinator position.
How to prepare for a job interview at EmPro Consultants Limited
✨Showcase Your Organisational Skills
As a Service Coordinator, being organised is crucial. Prepare examples from your past experience where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the job's demands.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to discuss how you've maintained customer communication and managed job progress in previous roles.
✨Familiarise Yourself with Relevant Software
Since advanced IT skills are required, brush up on Microsoft Office and any relevant software like Siclops. If you have experience with similar systems, be prepared to discuss how you used them to improve efficiency.
✨Prepare for Performance Review Discussions
You may need to attend performance review meetings with customers. Think about how you would approach these discussions and be ready to share your strategies for managing customer expectations and feedback.
