At a Glance
- Tasks: Lead exciting projects to deliver a TUPE Process App for Facilities Management businesses.
- Company: Join Empro Business Group, a boutique consultancy with a focus on innovation.
- Benefits: Enjoy 25 days holiday, a pension scheme, and early Friday finishes.
- Other info: Be part of a diverse team that values DE&I and neurodiversity.
- Why this job: Make a real impact in transforming processes while working remotely.
- Qualifications: 5+ years in project management with a focus on software delivery.
The predicted salary is between 51750 - 63250 £ per year.
About Empro Business Group Empro Business Group are a boutique consultancy group focused on providing consultancy, recruitment, and technology solutions to the built environment sector.
Purpose of the role We are seeking an experienced and dynamic Client Success Managerto lead the successful delivery of a TUPE Process App tailored to the needs of Facilities Management (FM) businesses.
This role requires a skilled professional with a strong background in project management, stakeholder engagement, and cross-functional collaboration.
The ideal candidate will bring expertise in managing customer-facing projects in HR, FM, or technology-driven environments.
Responsibilities Project Management Deliver customer-facing projects on time, within scope, and budget while maintaining high-quality standards.
Ensure project alignment with business needs and client expectations.
Lead stakeholder meetings and workshops to gather and prioritise project requirements.
Effectively manage expectations to ensure alignment with project objectives.
Facilitate collaboration across cross functional teams, including design/marketing, IT, and training teams to ensure a cohesive project rollout.
Communication Planning and Execution Develop and oversee communication plans for diverse audiences, including leadership, end-users, and suppliers.
Provide clear, regular updates on project progress, risks, and milestones to internal stakeholders and project sponsors.
Collaborate with client representatives to collate app requirements, features, timelines, and implementation strategies.
Work with marketing or HR teams to develop user-friendly support materials, including guides, FAQs, and training resources.
Establish channels for end-users to provide feedback and resolve concerns during and after implementation.
Requirement Gathering and Business Analysis Work closely with stakeholders to define clear app requirements, including TUPE-specific functionalities and data handling needs.
Development of Statements of Work (So W)Draft, negotiate, and finalise Statements of Work outlining project scope, deliverables, timelines and responsibilities.
Time Management and Deadline Adherence Manage tight deadlines and prioritise tasks to ensure project milestones are met.
Minimum of 5 years of project management experience, with a focus on software or app delivery projects.
Bachelors degree in Business Management, FM, HR, or a related field.
Agile, Scrum). Proficiency with project management tools such as Trello, Monday. Strong data analysis skills for app reporting and tracking.
Project Management certification (e. g., PMP, PRINCE2, Agile). Flexibility and adaptability to evolving project requirements.
Excellent Company Culture Advocates of DE&I and Neurodiversity 25 days holiday, plus Bank Holidays Company Pension Scheme Annual Team Events and Socials Early Friday Finish Remote first role with in-person team days If you are ready to seize this exciting opportunity, to drive impactful change and deliver a cutting-edge solution to transform TUPE processes for FM businesses; If you are a proactive, client-focused professional passionate about project success, we would love to hear from you.
Client Success Manager (Remote) in Birmingham employer: EmPro Business Group
Empro Business Group is an exceptional employer that prioritises a collaborative and inclusive work culture, making it a fantastic place for professionals in the built environment sector. With a strong focus on employee development, generous benefits including 25 days of holiday, a company pension scheme, and opportunities for remote work, Empro fosters an environment where team members are valued and encouraged to grow. The company's commitment to diversity, equity, and inclusion, along with engaging team events, ensures that employees feel connected and motivated to achieve their best work.
