At a Glance
- Tasks: Lead the delivery of a TUPE Process App for Facilities Management businesses.
- Company: Empro Business Group, a boutique consultancy focused on innovative solutions.
- Benefits: 25 days holiday, company pension, remote work, and vibrant team culture.
- Other info: Join a supportive team that values diversity and collaboration.
- Why this job: Make a real impact in transforming TUPE processes with cutting-edge technology.
- Qualifications: 5+ years in project management, preferably in software or app delivery.
The predicted salary is between 51750 - 63250 £ per year.
About Empro Business Group Empro Business Group are a boutique consultancy group focused on providing consultancy, recruitment, and technology solutions to the built environment sector.
Purpose of the role We are seeking an experienced and dynamic Client Success Managerto lead the successful delivery of a TUPE Process App tailored to the needs of Facilities Management (FM) businesses.
This role requires a skilled professional with a strong background in project management, stakeholder engagement, and cross-functional collaboration.
The ideal candidate will bring expertise in managing customer-facing projects in HR, FM, or technology-driven environments.
Responsibilities Project Management Deliver customer-facing projects on time, within scope, and budget while maintaining high-quality standards.
Ensure project alignment with business needs and client expectations.
Stakeholder Management Build and maintain relationships with both external clients and internal stakeholders, including operational teams.
Lead stakeholder meetings and workshops to gather and prioritise project requirements.
Effectively manage expectations to ensure alignment with project objectives.
Supplier and Cross-Functional Team Coordination Collaborate with app developers, designers, and other technical teams to ensure timely deliverables.
Facilitate collaboration across cross functional teams, including design/marketing, IT, and training teams to ensure a cohesive project rollout.
Communication Planning and Execution Develop and oversee communication plans for diverse audiences, including leadership, end-users, and suppliers.
Provide clear, regular updates on project progress, risks, and milestones to internal stakeholders and project sponsors.
Design and execute strategies to introduce the app to end-users, emphasising benefits and usability.
Collaborate with client representatives to collate app requirements, features, timelines, and implementation strategies.
Ensure all client expectations are documented and addressed promptly.
Work with marketing or HR teams to develop user-friendly support materials, including guides, FAQs, and training resources.
Establish channels for end-users to provide feedback and resolve concerns during and after implementation.
Requirement Gathering and Business Analysis Work closely with stakeholders to define clear app requirements, including TUPE-specific functionalities and data handling needs.
Translate business needs into actionable technical specifications and user stories for developers.
Development of Statements of Work (So W)Draft, negotiate, and finalise Statements of Work outlining project scope, deliverables, timelines and responsibilities.
Align So Ws with organisational goals and ensure they are clear and actionable for all involved parties.
Track adherence to So W deliverables and manage required amendments.
Time Management and Deadline Adherence Manage tight deadlines and prioritise tasks to ensure project milestones are met.
Proactively identify and address potential delays or bottlenecks.
Requirements Minimum of 5 years of project management experience, with a focus on software or app delivery projects.
Bachelors degree in Business Management, FM, HR, or a related field.
Familiarity with TUPE processes and FM business challenges.
Knowledge of app development methodologies (e. g., Agile, Scrum).
Proficiency with project management tools such as Trello, Monday. com, and Teams.
Strong data analysis skills for app reporting and tracking.
Project Management certification (e. g., PMP, PRINCE2, Agile).
Exceptional communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
High attention to detail and organisational skills.
Flexibility and adaptability to evolving project requirements.
Benefits At Empro Consultants, we firmly believe that our people are the driving force behind our success.
We are dedicated to creating an engaging and collaborative working environment where every team member feels appreciated and valued.
As part of our team, you can enjoy the following benefits: Excellent Company Culture Advocates of DE&I and Neurodiversity 25 days holiday, plus Bank Holidays Company Pension Scheme Annual Team Events and Socials Early Friday Finish Remote first role with in-person team days If you are ready to seize this exciting opportunity, to drive impactful change and deliver a cutting-edge solution to transform TUPE processes for FM businesses; If you are a proactive, client-focused professional passionate about project success, we would love to hear from you.
Please submit your resume and a brief cover letter outlining your interest in the role and any relevant experience.
Typefull time
Client Success Manager in Birmingham employer: EmPro Business Group
Empro Business Group is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for professionals seeking meaningful engagement in the built environment sector. With a strong commitment to diversity, equity, and inclusion, employees enjoy generous benefits such as 25 days of holiday, a company pension scheme, and opportunities for professional growth through engaging team events. The remote-first approach, complemented by in-person team days, fosters flexibility while ensuring that every team member feels valued and empowered to drive impactful change.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Manager in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Client Success Manager at EmPro Business Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like EmPro Business Group or be willing to refer you for that Client Success Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from EmPro Business Group who’s on the lookout for their next Client Success Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Success Manager role at EmPro Business Group!
We think you need these skills to ace Client Success Manager in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at EmPro Business Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at EmPro Business Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at EmPro Business Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
