At a Glance
- Tasks: Lead and manage the Consulting Division, ensuring exceptional service and client satisfaction.
- Company: Empro Business Group, a boutique consultancy focused on the built environment sector.
- Benefits: 25 days holiday, remote work, company pension, and annual team events.
- Other info: Embrace a culture of diversity, equity, and inclusion while growing your career.
- Why this job: Join a dynamic team and make a real impact in a supportive environment.
- Qualifications: 10+ years in Facilities Management and proven leadership experience.
The predicted salary is between 60750 - 74250 £ per year.
About Empro Business Group
Empro Business Group are a boutique consultancy group focused on providing consultancy, recruitment, and technology solutions to the built environment sector.
Purpose of the role
As an Associate Director, you will play a crucial role in the leadership and management of the Consulting Division of the Business, overseeing operations and leading the team ensuring the organisation meets its goals and objectives. You will implement strategies to support delivery of continued exceptional service to our customers and confidently engage and manage key stakeholders enhancing Empro's profile across its client base. You will be a leader and role model within the organisation, setting an example for others to follow and inspiring others to achieve their best work.
Responsibilities
- Existing Clients and Business Growth: You will be responsible for nurturing existing client relationships to ensure customer satisfaction and the overall success of awarded projects. Delivering and exploring client satisfaction surveys looking at NPS scores and identifying key areas for improvement. Growing the portfolio of projects and recruitment referrals within the businesses that we work with. Supporting new business and onboarding new clients. Engaging new customers ensuring they are aware of and engaged with what Empro offers and the benefits of working with us.
- Business Development and Success: Supporting the ongoing development and strategic direction of the business, ensuring its continued success. Looking at strategic initiatives, keeping up to date with new market trends, new innovations, and technology. Ensuring efficiencies across the group recommending or referring clients to the Recruitment business and vice versa, making sure we are keeping in touch with consultants who may have passed through the Recruitment business so that we are making the most of business-wide opportunities. Identifying new opportunities in the market to add to our portfolio of service offerings, including but not limited to exploring opportunities with net-zero; and bidding / expanding into new locations or/and services. Identifying applications (app) production and development opportunities that can be delivered to complement our services or delivered as a separate service, for example the TUPE-as-a-service app and current apps we are currently delivering to current clients.
- Project Framework and Delivery: Developing a project framework for the Consulting Business. Including a charge commercial framework for the consulting business, linked to level of consultant. Developing frameworks for project management, PMO, mobilisation, communications and delivery. Develop stakeholder management standards to ensure high quality and consistent approach to client communication including use of key documents such as reports, RAID logs to help keep clients informed and up to date. Developing application production and delivery framework. Developing frameworks and opportunities for delivering moves and changes and other non-mobilisation projects.
- Staff Development and Progression: Growing the business to a position where it requires permanent staff. Exploring organisation structures, remuneration packages and benefits with the Managing Director. Developing job descriptions, development plans and clear career progression routes in line with Managing Director. Responsible for the management of all consultants' staff including performance reviews. Encouraging self-development for self and others. Being an exemplary role model for behaviours / ways of working. Being the main contact for consultants / contractors / escalation point.
- Pipeline of Projects inc. Bids and Tenders: Working with the Group Finance and Sales and Marketing teams to craft and mature bid responses and tenders. Reviewing and developing strategies for the pipeline and handling work that's coming into the business. Review both Public and Private sectors reviewing CRM (e.g. Monday) to understand bid decisions, developing criteria for deciding when to proceed with a bid or not. Preparing for Private sector pipeline in particular mobilisations that are due to become available in the next year, ensuring Empro has an established relationship with those clients and identifying clients that we need to build relationships with so that we are in the best position to deliver those projects. Exploring moves and changes and projects that fall outside of the mobilisation category for business continuity.
- Commercials and Finance: Feed into the Finance & Commercial Manager on how to gain clarity on our engagement methods and contractual and commercial standards. Ensuring the business is profitable; that the pipeline is consistent and of high calibre; converting our opportunities into cash (e.g. monthly invoicing). Liaising with the Finance & Commercial Manager on budgets and forecasting and ensuring the business is operating within set boundaries reducing unnecessary spend. To ensure minimum 50% of time worked is billable / client recoverable.
- Profitability and Performance: Reviewing profitability of the business and identifying and reviewing areas for efficiency. Reviewing and managing performance of the team and projects. Review options for reporting on performance i.e. making use of CRM and or portfolio matrix / balanced scorecards. Manage how the business is performing against operational standards - analyse and report on business activity in order to identify potential changes and improvements across the business.
Requirements
- 10 years+ experience in the Facilities Management (FM) sector
- 10 years+ experience in change and transformation
- Excellent written, verbal and numerical competence
- Completed studies to degree level
- Consulting and project management experience within FM and the Built Environment
- Ability to convert opportunities to winning business
- Proven track record of delivering high profile projects and mobilisations/transitions
- Proven track record of leading multi-disciplinary teams
- High level of integrity, EQ and ability to work with C-Suite level Execs
Benefits
At EmPro Consultants, we firmly believe that our people are the driving force behind our success. We are dedicated to creating an engaging and collaborative working environment where every team member feels appreciated and valued. As part of our team, you can enjoy the following benefits:
- Excellent Company Culture
- Advocates of DE&I and Neurodiversity
- 25 days holiday, plus Bank Holidays
- Company Pension Scheme
- Annual Team Events and Socials
- Early Friday Finish
- Remote first role with in-person team days
- Bonus available for work winning
If you are ready to seize this exciting opportunity, develop your skills in an exciting business and be part of a supportive team, we would love to hear from you. Please submit your resume and a brief cover letter outlining your interest in the role and any relevant experience.
Type: full time
Associate Director in Birmingham employer: EmPro Business Group
Empro Business Group is an exceptional employer that prioritises a collaborative and inclusive work culture, making it an ideal place for Communications Consultants to thrive. With a strong commitment to diversity, equity, and inclusion, employees enjoy generous benefits such as 25 days of holiday, a company pension scheme, and opportunities for professional growth through engaging team events and training. Located in a dynamic sector, Empro offers a remote-first role with in-person team days, ensuring flexibility while fostering meaningful connections among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Associate Director at EmPro Business Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like EmPro Business Group or be willing to refer you for that Associate Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from EmPro Business Group who’s on the lookout for their next Associate Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Associate Director role at EmPro Business Group!
We think you need these skills to ace Associate Director in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at EmPro Business Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at EmPro Business Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at EmPro Business Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
