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- Tasks: Provide medical information and support via phone, email, and chat.
- Company: Join a dynamic team focused on healthcare excellence.
- Benefits: Gain exposure to global operations and make a real impact.
- Why this job: Be part of an innovative team supporting healthcare professionals and patients.
- Qualifications: Fluency in English and German, with a degree in Life Sciences preferred.
- Other info: Flexibility for holidays and occasional travel may be required.
The predicted salary is between 30000 - 42000 £ per year.
Location: Walton Oaks, Tadworth, Surrey
Duration: 12 months (with potential extension)
Are you fluent in both English and German and passionate about delivering high-quality medical information and customer support? Our client is seeking a Medical Information Customer Experience Specialist (MICES) to join their dynamic team.
In this role, you will:
- Provide accurate medical and technical information to healthcare professionals, patients, and caregivers via phone, email, web, and live chat.
- Ensure inquiries are documented and addressed in line with regulatory standards and company procedures.
- Identify and report adverse events and product quality issues promptly.
- Support content management and second-line activities within therapeutic area teams.
- Actively contribute to process improvements and represent medical information functions in meetings and training sessions.
What we’re looking for:
- Degree in Life Sciences or a healthcare-related field
- Fluency in English (C1) and German (C2/native)
- Strong written and verbal communication skills
- 1-2 years' experience in medical information, customer service, or a related role
- Pharmacy degree and knowledge of medical regulations are a plus
You’ll be part of an innovative team where your expertise supports healthcare professionals and patients across multiple markets. Gain exposure to global medical information operations while making a real impact.
Note: Flexibility to work national holidays, occasional evenings, and limited travel may be required.
If you're interested we’d love to connect, please feel free to send your most recent CV to my email at KumaranM@empresaria.com.
Medical Information Customer Experience Specialist (English & German Speaking) employer: Empresaria Group plc
Contact Detail:
Empresaria Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Customer Experience Specialist (English & German Speaking)
✨Tip Number 1
Brush up on your medical terminology in both English and German. Being fluent is great, but having a strong grasp of the specific language used in medical contexts will set you apart during interviews.
✨Tip Number 2
Familiarise yourself with the latest regulations and standards in medical information. Showing that you understand the compliance aspects of the role can demonstrate your commitment to quality and safety.
✨Tip Number 3
Prepare for situational questions by thinking about how you would handle various customer inquiries or adverse events. This will help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 4
Network with professionals in the medical information field. Engaging with others in the industry can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Medical Information Customer Experience Specialist (English & German Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in medical information and customer service. Emphasise your fluency in both English and German, and include any specific examples of how you've provided high-quality support in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your degree in Life Sciences or healthcare-related fields, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Experience: In your application, focus on your 1-2 years of experience in medical information or customer service. Provide specific examples of how you've handled inquiries, documented information, and contributed to process improvements in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that your documents are clear, concise, and professional, reflecting your strong written communication skills.
How to prepare for a job interview at Empresaria Group plc
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or provide information in both languages, so practice speaking and writing in both to ensure you feel confident.
✨Understand Medical Regulations
Familiarise yourself with relevant medical regulations and guidelines that govern the industry. This knowledge will not only help you answer questions more effectively but also show your potential employer that you are serious about compliance and quality in medical information.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of examples from your past experience where you successfully resolved issues or improved processes, as this will highlight your practical skills.
✨Demonstrate Your Passion for Customer Support
Convey your enthusiasm for providing high-quality customer support. Share specific instances where you went above and beyond to assist customers, as this will illustrate your commitment to excellent service and your understanding of the importance of patient care.
