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- Tasks: Deliver medical info to healthcare pros and patients with top-notch customer service.
- Company: Join a dynamic team focused on improving healthcare communication.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Make a real impact in healthcare while honing your communication skills.
- Qualifications: Degree in life sciences/healthcare and 1-2 years of relevant experience required.
- Other info: Must be fluent in English and Finnish; flexibility for holidays and travel may be needed.
The predicted salary is between 36000 - 60000 £ per year.
Our client is hiring for the position of Medical Information Customer Experience Specialist (MICES), responsible for delivering technical and medical information to healthcare professionals, patients, and caregivers with a strong focus on high-quality customer service in the local language. The MICES may also support second-line content management tasks.
Location : Onsite
Language : English and Finnish language (C2, mother tongue)
BASIC QUALIFICATIONS
- Degree in a life science/healthcare field required.
- 1-2 years of medical information or relevant work experience, preferred
- Customer Service experience, preferred
- English language and Finnish language (C2, mother tongue)
- Strong oral and written communication skills
POSITION RESPONSIBILITIES
Medical Information Customer Experience Request Management
- Research and respond to inquiries received via multiple channels including (but not limited to) phone, email, webform, live chat or postal mail, within the required timelines and standards.
- Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
- Provide response in customer’s local language using approved resources in English.
- May support a therapeutic area team with second line activities including (but not limited to) escalation management and content creation.
GENERAL RESPONSIBILITIES
- Ensure continuity and quality of service for customers across all countries of cover by supporting Medical Information IDM Customer Experience Country/Cluster Lead and relevant MI colleagues.
- Identify continuous improvement (CI) opportunities to improve processes and take an active role in implementation of process improvement.
- May support the Country Relationship Management for a specific market(s)
- Act as a point of contact for other MI staff, ensure country specific data is relevant and up to date and MI is informed of any country based issues in a timely manner.
PREFERRED QUALIFICATIONS
- Pharmacy Degree preferred
- Understanding of the regulatory and compliance issues relating to the medical function
- Demonstrated interpersonal skills
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- May be required to work National Holidays
- May be required to work outside Normal Business Hours
- Occasional business travel
If you are interested in this role, please apply with your updated CV.
Medical Information Customer Experience Specialist employer: Empresaria Group plc
Contact Detail:
Empresaria Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Information Customer Experience Specialist
✨Tip Number 1
Make sure to highlight your customer service experience during the interview. Since this role emphasizes high-quality customer service, sharing specific examples of how you've successfully handled customer inquiries can set you apart.
✨Tip Number 2
Familiarize yourself with common medical information queries and responses in both English and Finnish. Being able to demonstrate your knowledge in these areas will show that you're prepared for the role and can communicate effectively with healthcare professionals and patients.
✨Tip Number 3
Research the company’s values and mission. Understanding their approach to customer experience and medical information will help you align your answers during the interview and show that you are genuinely interested in contributing to their goals.
✨Tip Number 4
Prepare to discuss any continuous improvement initiatives you've been involved in. This role requires identifying opportunities for process improvement, so showcasing your proactive mindset in previous positions can be a great advantage.
We think you need these skills to ace Medical Information Customer Experience Specialist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 1-2 years of medical information or customer service experience in your CV. Tailor your application to showcase how your background aligns with the responsibilities of the Medical Information Customer Experience Specialist.
Demonstrate Language Proficiency: Since fluency in both English and Finnish is crucial for this role, clearly indicate your language skills in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Communication Skills: Given the importance of strong oral and written communication skills, include specific instances where you successfully communicated complex information to diverse audiences. This could be through previous roles or relevant projects.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of the company's mission and how you can contribute to their goals. Mention your commitment to high-quality customer service and any continuous improvement initiatives you've been part of.
How to prepare for a job interview at Empresaria Group plc
✨Showcase Your Communication Skills
Since the role requires strong oral and written communication skills in both English and Finnish, be prepared to demonstrate your proficiency. You might be asked to respond to a mock inquiry during the interview, so practice articulating your thoughts clearly and concisely.
✨Highlight Relevant Experience
Make sure to discuss your previous experience in medical information or customer service. Provide specific examples of how you've handled inquiries or managed customer relationships, especially in high-pressure situations.
✨Understand Regulatory Guidelines
Familiarize yourself with the regulatory and compliance issues related to the medical function. Being able to discuss these topics will show that you understand the importance of adhering to standards in your responses.
✨Demonstrate Continuous Improvement Mindset
The company values continuous improvement, so be ready to share any ideas you have for enhancing processes. Discuss any past experiences where you identified opportunities for improvement and how you implemented changes.
