Contact Center Agent in Leicester

Hiring: Contact Centre Agent

Location: Redhill (Surrey) or Ipswich

We are recruiting a motivated Contact Centre Agent to join our client’s busy and friendly customer service team. This role involves handling inbound pension-related queries while delivering a high-quality service experience.

Role Responsibilities:

• Handle inbound calls relating to occupational pension schemes.
• Respond to member queries via phone and email.
• Provide support to the administration and customer service team.
• Escalate calls appropriately and follow set procedures.
• Maintain and expand knowledge of pension processes.
• Make outbound calls when needed.
• Work collaboratively within a supportive team environment.
• Meet daily KPIs, including handling 50 calls per day.
• Complete timesheets accurately and on time.

Skills & Experience:

• Strong written and verbal communication skills.
• Excellent customer service abilities.
• Ability to work under pressure and meet targets.
• Contact centre or pensions experience is advantageous.

If you\’re interested we’d love to connect, please feel free to send your most recent CV to my e-mail at manjusha.kumaran@empresaria.com