Responsibilities Lead the design, delivery, and continuous optimisation of end-to-end customer journeys (e.g., onboarding, purchase, adoption, support). Define the vision and KPIs for digital journeys, ensuring alignment with business goals and customer needs. Act as the voice of the customer — using insights, data, and feedback to champion improvements across digital touchpoints. Translate strategy into actionable roadmaps, collaborating with product, design, engineering, and marketing teams. Drive personalisation and segmentation strategies to create differentiated experiences for different customer types. Ensure all digital journeys are compliant, accessible, and aligned with the brands promise. Performance
Digital Journey Manager employer: Empresaria Group plc
As a Payroll Specialist at our Broughton location, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer a hybrid working model, competitive benefits, and a culture that values collaboration and excellence in customer service, making it an ideal place for those seeking meaningful and rewarding employment.
