Complaints Advisor - Maternity Cover (Temporary)
Complaints Advisor - Maternity Cover (Temporary)

Complaints Advisor - Maternity Cover (Temporary)

Temporary 28800 - 43200 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Provide expert advice on employee relations, manage investigations, and deliver training.
  • Company: Join a dynamic HR team in a large, forward-thinking organisation.
  • Benefits: Enjoy hybrid working options and the chance to develop your skills.
  • Why this job: Perfect for those who thrive in diverse environments and want to make a positive impact.
  • Qualifications: Solid experience in employee relations and knowledge of UK employment law required.
  • Other info: This is a maternity cover role, offering a unique opportunity to gain valuable experience.

The predicted salary is between 28800 - 43200 £ per year.

Location: Filton (Hybrid – approx.)

Our client is looking for a dedicated and experienced Employee Relations Advisor to join a forward-thinking HR team supporting a large, dynamic organization.

  • Provide expert employee relations advice and guidance to HRBPs and line managers on matters including discipline, grievances, absence, and performance management.
  • Support and manage industrial relations topics, ensuring alignment with collective agreements and legal compliance.
  • Lead impartial investigations and compile detailed reports to resolve employee relations cases effectively.
  • Identify training needs and deliver upskilling for HR and line managers on employee relations and industrial relations topics.
  • Contribute to the ongoing development of policies that support a fair and consistent approach to employee relations across the business.
  • Foster strong collaboration across HR teams to deliver integrated solutions that support employee engagement and organizational culture.

Solid experience in an employee relations advisory role, ideally within a large, fast-paced environment. Deep knowledge of UK employment law and employee relations best practices, including union/rep engagement and collective agreements. A proactive mindset with a collaborative approach to supporting both HR and operational leaders. This is a fantastic role for someone who thrives in an environment where no two days are the same, and who is passionate about creating a positive and legally sound approach to employee relations.

Complaints Advisor - Maternity Cover (Temporary) employer: Empresaria Group plc

Join a dynamic and supportive HR team in Filton, where we prioritise employee engagement and development. As a Complaints Advisor, you will benefit from a hybrid working model, fostering a healthy work-life balance while contributing to a culture of collaboration and continuous improvement. With opportunities for professional growth and a commitment to upskilling, this role is perfect for those looking to make a meaningful impact in a fast-paced environment.
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Contact Detail:

Empresaria Group plc Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Complaints Advisor - Maternity Cover (Temporary)

✨Tip Number 1

Familiarise yourself with UK employment law and employee relations best practices. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and your understanding of the legal landscape.

✨Tip Number 2

Network with current or former employees in similar roles, especially within large organisations. They can provide insights into the company culture and expectations, which can be invaluable during your discussions with us.

✨Tip Number 3

Prepare to discuss specific examples from your past experience where you've successfully managed employee relations issues. Highlighting your problem-solving skills and ability to handle complex situations will set you apart.

✨Tip Number 4

Showcase your collaborative approach by thinking of ways you can contribute to team dynamics. Be ready to share ideas on how to foster strong relationships across HR teams, as this is crucial for the role.

We think you need these skills to ace Complaints Advisor - Maternity Cover (Temporary)

Employee Relations Expertise
Knowledge of UK Employment Law
Disciplinary and Grievance Handling
Performance Management
Industrial Relations Management
Impartial Investigation Skills
Report Writing
Training and Development
Policy Development
Collaboration and Teamwork
Proactive Mindset
Communication Skills
Problem-Solving Skills
Adaptability in Fast-Paced Environments

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in employee relations, particularly in areas like discipline, grievances, and performance management. Use specific examples that demonstrate your expertise in these areas.

Craft a Compelling Cover Letter: In your cover letter, express your passion for employee relations and how your proactive mindset aligns with the company's values. Mention your knowledge of UK employment law and any experience with union engagement or collective agreements.

Showcase Your Investigative Skills: If you have experience leading investigations, detail this in your application. Provide examples of how you've compiled reports and resolved employee relations cases effectively, as this is a key aspect of the role.

Highlight Collaborative Experience: Emphasise any past experiences where you've worked collaboratively with HR teams or operational leaders. This will show your ability to foster strong relationships and deliver integrated solutions, which is crucial for this position.

How to prepare for a job interview at Empresaria Group plc

✨Know Your Employment Law

Brush up on UK employment law and employee relations best practices. Be prepared to discuss how you have applied this knowledge in previous roles, especially regarding discipline, grievances, and performance management.

✨Showcase Your Investigative Skills

Be ready to share examples of how you've led impartial investigations in the past. Highlight your ability to compile detailed reports and resolve complex employee relations cases effectively.

✨Demonstrate Collaboration

This role requires strong collaboration with HR teams and line managers. Prepare to discuss instances where you've worked closely with others to deliver integrated solutions that enhance employee engagement and culture.

✨Highlight Your Proactive Mindset

Emphasise your proactive approach to identifying training needs and delivering upskilling sessions. Share specific examples of how you've contributed to policy development or improved employee relations processes in your previous roles.

Complaints Advisor - Maternity Cover (Temporary)
Empresaria Group plc
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