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- Tasks: Handle inbound pension queries and provide top-notch customer service.
- Company: Join a friendly and busy customer service team in Redhill or Ipswich.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Make a difference by helping people with their pension questions every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Meet daily targets while working in a collaborative team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting a motivated Contact Centre Agent to join our client’s busy and friendly customer service team. This role involves handling inbound pension-related queries while delivering a high-quality service experience.
Role Responsibilities:
- Handle inbound calls relating to occupational pension schemes.
- Respond to member queries via phone and email.
- Provide support to the administration and customer service team.
- Escalate calls appropriately and follow set procedures.
- Maintain and expand knowledge of pension processes.
- Make outbound calls when needed.
- Work collaboratively within a supportive team environment.
- Meet daily KPIs, including handling 50 calls per day.
- Complete timesheets accurately and on time.
Skills & Experience:
- Strong written and verbal communication skills.
- Excellent customer service abilities.
- Ability to work under pressure and meet targets.
- Contact centre or pensions experience is advantageous.
If you’re interested we’d love to connect, please feel free to send your most recent CV to my e-mail.
Contact Center Agent in Chester employer: Empresaria Group plc
Contact Detail:
Empresaria Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent in Chester
✨Tip Number 1
Make sure you know the ins and outs of pension schemes before your interview. Brush up on common queries and responses so you can show off your knowledge and impress the hiring team!
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls, try role-playing with a friend or family member to get comfortable with responding to customer queries.
✨Tip Number 3
Don’t forget to highlight your ability to work under pressure. Share examples from past experiences where you’ve successfully met targets or handled high call volumes to show you’re up for the challenge.
✨Tip Number 4
Apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contact Center Agent in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience in contact centres or pensions. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contact Centre Agent role. Let us know what excites you about working with us at StudySmarter.
Show Off Your Communication Skills: Since this role involves handling queries, make sure your written application reflects your strong communication abilities. Keep it clear, concise, and friendly – just like how we interact with our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Empresaria Group plc
✨Know Your Pensions
Make sure you brush up on your knowledge of occupational pension schemes. Familiarise yourself with common queries and processes, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Practice Your Communication Skills
Since strong communication is key for a Contact Centre Agent, practice answering common customer service questions out loud. This will help you articulate your thoughts clearly during the interview and demonstrate your verbal skills.
✨Show Your Team Spirit
This role requires collaboration within a supportive team environment. Be prepared to share examples of how you've worked well in teams before, and highlight your ability to support colleagues while meeting targets.
✨Prepare for KPIs
Understand the importance of KPIs in a contact centre setting. Be ready to discuss how you’ve met or exceeded targets in previous roles, and think of strategies you might use to handle 50 calls a day effectively.