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- Tasks: Handle inbound pension queries and provide top-notch customer service.
- Company: Join a friendly and busy customer service team in Redhill or Ipswich.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Why this job: Make a difference by helping people with their pension questions every day.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Meet daily targets while working in a collaborative team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting a motivated Contact Centre Agent to join our client’s busy and friendly customer service team. This role involves handling inbound pension-related queries while delivering a high-quality service experience.
Role Responsibilities:
- Handle inbound calls relating to occupational pension schemes.
- Respond to member queries via phone and email.
- Provide support to the administration and customer service team.
- Escalate calls appropriately and follow set procedures.
- Maintain and expand knowledge of pension processes.
- Make outbound calls when needed.
- Work collaboratively within a supportive team environment.
- Meet daily KPIs, including handling 50 calls per day.
- Complete timesheets accurately and on time.
Skills & Experience:
- Strong written and verbal communication skills.
- Excellent customer service abilities.
- Ability to work under pressure and meet targets.
- Contact centre or pensions experience is advantageous.
If you’re interested we’d love to connect, please feel free to send your most recent CV to my e-mail.
Locations
Contact Center Agent in Cheshire, Warrington employer: Empresaria Group plc
Contact Detail:
Empresaria Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Center Agent in Cheshire, Warrington
✨Tip Number 1
Make sure you research the company and its values before your interview. This will help us understand how you can fit into the team and contribute to the customer service experience.
✨Tip Number 2
Practice common interview questions related to customer service and handling difficult situations. We want to see how you think on your feet, so be ready to share examples from your past experiences.
✨Tip Number 3
Show enthusiasm during your interview! We love candidates who are genuinely excited about helping customers and working in a team environment. Your attitude can make a big difference.
✨Tip Number 4
Don’t forget to follow up after your interview. A quick thank-you email can keep you fresh in our minds and show that you’re really interested in the role. Plus, it’s just good manners!
We think you need these skills to ace Contact Center Agent in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience, especially in contact centres or pensions. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Contact Centre Agent role. Let us know what excites you about working with us and how you can contribute.
Show Off Your Communication Skills: Since this role involves handling queries over the phone and via email, make sure your written application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how we interact with our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Empresaria Group plc
✨Know Your Pensions
Brush up on your knowledge of occupational pension schemes before the interview. Understanding the basics will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since strong communication is key for a Contact Centre Agent, practice articulating your thoughts clearly. You could even role-play common customer scenarios with a friend to get comfortable with handling queries.
✨Familiarise Yourself with KPIs
Get to grips with what KPIs are relevant for this role, like handling 50 calls a day. Being able to discuss how you can meet or exceed these targets will impress the interviewer and demonstrate your readiness for the job.
✨Show Team Spirit
This role requires collaboration within a supportive team environment. Be prepared to share examples of how you've worked well in teams before, highlighting your ability to contribute positively to a group dynamic.