At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Fast-growing Managed Services and Cloud Solutions provider in Brighton.
- Benefits: Generous holiday, life assurance, pension scheme, and ongoing training opportunities.
- Other info: Hybrid work model with occasional onsite visits and dynamic team culture.
- Why this job: Kickstart your IT career in a supportive environment with real growth potential.
- Qualifications: Basic IT knowledge, strong communication skills, and eagerness to learn.
The predicted salary is between 30000 - 35000 £ per year.
Location
Brighton (Hybrid with occasional onsite visits)
Hours
37.5 hours per week
Reporting to
- Helpdesk Team Leader
- About the Opportunity
Our client is a highly successful and growing Managed Services and Cloud Solutions provider, delivering innovative IT, connectivity, cyber security and communications solutions to businesses across the UK.
Due to continued growth, they are seeking an enthusiastic and customer-focused
IT Helpdesk Technician to join their Service Desk team in Brighton.
This is an excellent opportunity for someone looking to develop their IT career within a supportive technical environment that offers training, progression and exposure to a broad range of technologies.
The Role
As an
IT Helpdesk Technician , you will act as the first point of contact for customers requiring technical support.
You will be responsible for troubleshooting IT issues, maintaining customer systems, and ensuring incidents are resolved efficiently while delivering exceptional customer service.
The role combines reactive support with proactive monitoring and maintenance, helping to ensure clients' IT environments remain secure, stable and operational.
Key Responsibilities
- Provide 1st Line IT support via telephone, email and remote support tools.
- Log, manage and resolve incidents and service requests in line with agreed service levels.
- Diagnose and troubleshoot hardware, software, networking and Microsoft-related issues.
- Support and administer Windows desktop environments.
- Assist with Microsoft 365 administration and user support.
- Configure and troubleshoot wireless networking solutions.
- Monitor customer systems and proactively identify potential issues.
- Escalate complex incidents to senior technical teams when required.
- Maintain accurate records, documentation and ticket updates.
- Deliver a high standard of customer service and professional communication at all times.
- Assist with routine maintenance tasks and system checks.
- Good understanding of general IT principles, technologies and terminology.
- Knowledge of Microsoft Windows domain/network environments.
- Good understanding of Microsoft Office and Microsoft 365.
- Basic networking knowledge and troubleshooting skills.
- Experience configuring and supporting wireless networks.
- Excellent communication and customer service skills.
- Strong telephone manner and ability to build rapport with users.
- High attention to detail and strong organisational skills.
- Logical and methodical approach to problem solving.
- Able to work effectively as part of a team and independently.
- Eagerness to learn and develop technical skills.
- Exposure to Windows Server environments.
- Previous experience working within an IT Helpdesk or Service Desk environment.
- Experience with Uni Fi/Ubiquiti networking technologies. MSP (Managed Service Provider) experience.
Following successful completion of probation
- Employee Assistance Programme (EAP)
- Life Assurance (3x salary)
- Company Pension Scheme with 5% employer contribution
- Generous Holiday Entitlement
- Additional Birthday Leave
- Discount Platform
- Reduced-cost Home Broadband
- Ride to Work Scheme
- Department Incentives
- Ongoing training and career development opportunities
- Apply
This is an excellent opportunity for an ambitious IT professional looking to join a fast-growing technology business where they can expand their technical knowledge, gain exposure to a variety of technologies and progress their career within a supportive team environment.
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Support Engineer in Brighton employer: Empresaria Group plc
As a Commercial Manager with us, you'll thrive in a dynamic work environment that values innovation and collaboration. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional development, all while being part of a supportive team that prioritises your growth and success. Join us in a location that fosters creativity and engagement, making every day at work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Brighton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Empresaria Group plc values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Empresaria Group plc might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Empresaria Group plc!
✨Direct Apply to Empresaria Group plc
Let's not forget to apply directly through the Empresaria Group plc website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer in Brighton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Empresaria Group plc.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Empresaria Group plc. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Empresaria Group plc
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
