Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line tech support and troubleshoot hardware/software issues for staff.
- Company: Join a dynamic team in the heart of London with a focus on innovation.
- Benefits: Attractive day rate of £180 and hands-on experience in a supportive environment.
- Why this job: Kickstart your IT career while making a real difference in a collaborative setting.
- Qualifications: Basic IT support experience and strong problem-solving skills are a plus.
- Other info: Great opportunity for growth and learning in a fast-paced tech environment.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an on-site Technical Support Engineer (Junior) for a contract in the Fenchurch Street area of London for a 3 Year Term. The role offers an attractive day rate of £180.
Duties:
- Carry out equipment desk moves and workstation setups.
- Provide first-line support for staff computers and mobile devices.
- Troubleshoot Microsoft Teams Rooms equipment issues.
- Assist with resolving Office 365-related support requests.
- Replace faulty hardware and organise warranty returns where required.
- Support remote rebuild activities in collaboration with the remote support teams.
- Diagnose and resolve printer and multifunction device issues.
- Act as remote hands for the Stockport team, including performing cable swaps and basic hardware checks.
- Swap peripherals out as required.
- Use the AutoTask system to log and track tickets and reported issues.
- Undertake ad hoc on-site tasks as needed.
Skills:
- Strong understanding of Windows operating systems and basic networking principles.
- Good familiarity with Office 365 applications and user administration.
- Ability to follow technical instructions and standard operating procedures.
- Confident troubleshooting hardware and software issues.
- Effective communication skills when dealing with end users and remote teams.
Experience:
- Previous experience in a technical support, IT service desk, or similar junior IT role is beneficial.
- Hands-on experience working with end-user devices (PCs, laptops, mobiles).
- Exposure to AV/meeting room technologies such as Microsoft Teams Rooms is advantageous.
- Basic understanding of hardware components and peripheral setup.
Technical Support Engineer employer: Empowered SMS
Contact Detail:
Empowered SMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or events in London to connect with industry folks. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your troubleshooting skills! Set up mock scenarios at home where you can diagnose and fix common issues. This will not only boost your confidence but also prepare you for those tricky interview questions.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to show your interest in joining our team directly.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Technical Support Engineer role. We want to see how your background fits with our needs, so don’t be shy about showcasing your troubleshooting skills and familiarity with Windows and Office 365.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your previous experiences make you a great fit. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for someone who can confidently troubleshoot and resolve problems, so share any relevant stories that demonstrate your skills in action.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Empowered SMS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and Office 365 applications. Be ready to discuss how you've tackled technical issues in the past, especially with hardware and software troubleshooting.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Think about how your previous experiences align with tasks like equipment setups and providing first-line support. This will help you answer questions more confidently.
✨Practice Your Communication Skills
Since effective communication is crucial for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist an end user with a problem, so being clear and concise is key.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their support processes or team dynamics.
