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- Tasks: Lead and optimise e-commerce fulfilment operations while driving team performance.
- Company: Join a rapidly growing e-commerce fulfilment business with a dynamic leadership team.
- Benefits: Competitive salary up to £65,000, performance bonuses, and opportunities for professional growth.
- Why this job: Make a real impact in a fast-paced environment and shape operational excellence.
- Qualifications: Experience in logistics or e-commerce operations and strong people management skills.
- Other info: Full autonomy in a hands-on role with excellent career advancement potential.
The predicted salary is between 52000 - 78000 £ per year.
Location: Coventry
Working Hours: Monday to Friday, 08:30 - 17:30
Salary: Up to £65,000 per annum, depending on experience + performance-related bonus
Permanent Position
Empowered Personnel is recruiting a Senior Operations Manager for a rapidly growing e-commerce fulfilment business. This is an exceptional opportunity to work closely with the founding leadership team and play a pivotal role in the next phase of operational growth and development. As one of the fastest-growing e-commerce fulfilment providers, our client delivers world-class service from fulfilment centres across the UK, Ireland, the Middle East and Australia.
This Senior Operations Manager role offers full autonomy, taking complete responsibility for day-to-day operations, leading teams, improving processes and ensuring service levels are consistently achieved across all clients. This is a hands-on leadership role, suited to an individual who thrives on accountability, operational excellence and building scalable systems. You will drive productivity, maintain full health and safety compliance, and uphold high levels of client satisfaction, while supporting the business's broader growth strategy.
Key Responsibilities for the Senior Operations Manager- Operations Leadership: Take ownership of warehouse and fulfilment performance, achieving KPIs for accuracy, efficiency and cost control. Oversee all inbound, outbound, inventory and despatch operations, maintaining exceptional service standards. Lead, coach and develop warehouse team leaders and operatives, fostering a culture of accountability and continuous improvement. Plan labour, shift patterns and resource allocation to ensure operational efficiency. Ensure full compliance with Health and Safety, quality and regulatory requirements.
- Process and Systems Improvement: Drive continuous improvement initiatives to enhance speed, accuracy and cost efficiency. Maximise the use of the Warehouse Management System by improving adoption, data accuracy and utilisation. Regularly review operational workflows to identify bottlenecks and implement sustainable improvements.
- Client Service and Stakeholder Management: Act as the operational point of contact for key clients, ensuring SLAs are met or exceeded. Oversee client onboarding and integration into the fulfilment operation. Proactively monitor order fulfilment, inventory accuracy and dispatch performance, resolving issues before escalation. Prepare and present operational performance reports and insights to clients and senior management.
- Strategic Growth: Work closely with the founding leadership team to deliver the operational growth strategy. Support strategic initiatives including international expansion, new service offerings and site development projects. Work with operational leaders across UK and international sites to standardise processes and improve overall efficiency.
- Proven experience managing warehouse or fulfilment operations within logistics or e-commerce environments.
- Strong people management skills, with experience leading supervisors or team leaders.
- Solid understanding of Warehouse Management Systems and warehouse automation; Mintsoft experience is advantageous.
- Excellent communication, stakeholder engagement and problem-solving skills.
- Strong commercial awareness, with the ability to balance cost control and service excellence.
- Hands-on, proactive approach with confidence to make decisions in a fast-paced environment.
- A degree in Operations, Business or Supply Chain is desirable but not essential.
Senior Operations Manager in Coventry employer: Empowered Personnel Ltd
Contact Detail:
Empowered Personnel Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operations and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your leadership and operational achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Operations Manager in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Operations Manager role. Highlight your experience in managing warehouse operations and any relevant achievements that showcase your ability to drive productivity and improve processes.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, improved service levels, and contributed to operational growth in previous positions.
Showcase Your Skills: Don’t forget to highlight your people management skills and your understanding of Warehouse Management Systems. Mention any experience with Mintsoft if you have it, as it could give you an edge!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Empowered Personnel Ltd
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of warehouse and fulfilment operations. Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as accuracy, efficiency, and cost control. This will not only show your expertise but also demonstrate your genuine interest in the company's operational success.
✨Showcase Your Leadership Style
Be prepared to discuss your approach to leading teams and fostering a culture of accountability. Think of specific examples where you've successfully coached team leaders or improved team performance. This is crucial for a hands-on leadership role like this one, so make sure you highlight your people management skills.
✨Emphasise Continuous Improvement
The company is looking for someone who can drive process improvements. Come armed with examples of initiatives you've implemented in the past that enhanced speed, accuracy, or cost efficiency. Discuss how you’ve maximised the use of Warehouse Management Systems and any experience with automation tools like Mintsoft.
✨Prepare for Client Engagement Scenarios
Since you'll be acting as the operational point of contact for key clients, think about how you would handle client onboarding and integration. Prepare to discuss how you've proactively monitored order fulfilment and resolved issues before they escalated. This will showcase your problem-solving skills and your commitment to client satisfaction.
