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- Tasks: Onboard clients, provide ongoing support, and monitor their progress to ensure success.
- Company: Empowered Growth Academy, dedicated to personal development and client transformation.
- Benefits: Remote work, flexible hours, and professional development opportunities.
- Why this job: Make a real impact by helping individuals unlock their full potential.
- Qualifications: 7+ years in customer success or similar roles with strong communication skills.
- Other info: Join a supportive team focused on growth and transformation.
The predicted salary is between 36000 - 60000 £ per year.
We’re seeking an experienced Customer Success Consultant to join our team and support clients in achieving meaningful outcomes with our personal-development and e-learning programs. You’ll be a trusted advisor to clients, helping them onboard, adopt, and get the most value from our services — while collaborating with internal teams to optimize their experience and growth.
Tasks
- Onboard new clients: guide them through the program setup, explain how it works, and ensure a smooth start.
- Provide ongoing support and coaching to clients, helping them apply what they learn and overcome obstacles to reach their goals.
- Monitor client progress; proactively follow up, gather feedback, and offer the support that is needed.
- Maintain strong relationships with clients — act as their main point of contact and strategic partner.
- Apply marketing campaigns templates to attract new clients.
- Identify opportunities for clients to benefit from additional products or services (upsells, program extensions) — but always from the perspective of customer value and long-term benefit.
Requirements
- You have minimum 7 years of experience in customer success, account management, consulting, or a similar client-facing role.
- Excellent communication, empathy, and problem-solving skills — able to connect with clients, understand their needs, and provide guidance.
- Comfortable working independently, prioritising multiple clients or projects, and managing your time well.
- Skilled at using digital tools (CRM, communication platforms, online training/delivery tools) for remote work and client support.
- Passionate about personal development for yourself and committed to helping clients grow, transform, and succeed in their goals.
Benefits
- Clear and Transparent Compensation: Incentives tied to client satisfaction, retention, and success.
- Remote & Flexible Work: Work from anywhere, choose flexible hours, and manage your schedule with autonomy.
- Professional and personal development trainings: one on one mentoring, weekly support calls and world class leadership programs.
- Supportive Environment: You’ll be part of a collaborative team, with access to training, mentorship, and resources to deliver high-quality client service and growth.
Why Join Us
If you believe in helping people succeed, enjoy working with clients one-on-one, and want to apply your business or customer-focused experience in a growth-oriented and flexible role — this position offers a unique chance to make a real impact. At Empowered Growth Academy, our mission is simple yet powerful: to help individuals unlock their full potential and create lives filled with fulfilment, purpose, and success. We believe growth is not just about learning—it’s about transformation. That’s why our programs go beyond theory, offering real-world application and experiential learning that inspire lasting change.
Customer Success Consulant in London employer: Empowered Growth Academy
Contact Detail:
Empowered Growth Academy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consulant in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Success Consultant role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer success. Think about how you've helped clients achieve their goals in the past and be ready to share those stories!
✨Tip Number 3
Show off your skills! If you’ve got experience with digital tools, make sure to highlight that during conversations. Being tech-savvy is a big plus in this role, so let us know how you’ve used these tools to support clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Empowered Growth Academy.
We think you need these skills to ace Customer Success Consulant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Consultant role. Highlight your experience in client-facing roles and how you've helped clients achieve their goals. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about building relationships, demonstrate your excellent communication skills in your application. Use clear and engaging language to show us how you connect with clients and understand their needs.
Highlight Relevant Experience: Don’t forget to mention your 7+ years of experience in customer success or similar roles. Share specific examples of how you've onboarded clients, provided support, and monitored progress. We love seeing real-life success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Empowered Growth Academy
✨Know the Company Inside Out
Before your interview, take some time to research the company and its mission. Understand their personal-development and e-learning programs, and think about how you can contribute to helping clients achieve meaningful outcomes. This will show your genuine interest and help you connect with the interviewers.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully onboarded clients or helped them overcome obstacles. Be ready to share these stories during the interview, as they demonstrate your problem-solving skills and ability to build strong client relationships.
✨Showcase Your Communication Skills
As a Customer Success Consultant, excellent communication is key. Practice articulating your thoughts clearly and empathetically. During the interview, focus on listening actively to the questions asked and responding thoughtfully, which will highlight your ability to connect with clients.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the company's approach to client success or how they measure client satisfaction. Asking questions not only shows your interest but also gives you valuable insights into the role and the company culture.
